Supplier Operations Manager
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Job Description
Supplier Operations Manager optimizing production, quality, and efficiency across 7-Eleven’s distributed supplier network. Supporting launches, KPI systems, Lean improvement, and supplier capability development.
Responsibilities:
- Serve as the primary operational liaison for a portfolio of approximately 5–10 supplier facilities
- Build strategic supplier partnerships driving accountability, performance improvement, and operational excellence
- Conduct monthly or quarterly on-site visits to evaluate production processes and improve facility performance
- Provide operational consulting and technical guidance on production flow, line efficiency, capacity planning, and labor models
- Support new product launches by ensuring production readiness, execution capability, scalability, and quality compliance
- Drive quality improvement through root-cause identification, corrective actions, and preventive measures
- Develop, operationalize, and monitor KPIs including yield, waste, service levels, labor efficiency, and OEE
- Monitor supplier performance using scorecards and reporting systems
- Collaborate with operations, field merchandising, quality assurance, and supply chain teams
- Lead network-wide continuous improvement using Lean and Six Sigma methodologies
- Analyze operational data and production metrics to create actionable improvement plans
- Facilitate problem-solving sessions with supplier leadership
- Develop and deliver training programs in operational excellence, quality management, and performance measurement
Requirements:
- Bachelor's degree in Engineering, Supply Chain, Operations Management, Industrial Engineering, or related field required
- 5+ years of experience in manufacturing operations, supply chain management, or operations consulting
- 2+ years of experience working directly with production environments, supplier networks, or vendor management in a distributed network
- 2+ years of management experience
- Lean Six Sigma Green Belt, Black Belt, or continuous improvement certification strongly preferred
- Strong understanding of manufacturing operations, production systems, and supply chain management principles
- Proficiency in industrial engineering concepts including workflow optimization, time studies, capacity analysis, and labor modeling
- Advanced analytical skills for interpreting operational data and developing improvement strategies
- Problem-solving and root cause analysis using 5 Whys, fishbone diagrams, and Pareto analysis
- Experience with Lean manufacturing principles including value stream mapping, 5S, kaizen events, and waste elimination
- Ability to influence and partner with external stakeholders
- Excellent communication and presentation skills
- Ability to manage multiple facilities and competing priorities
- Proficiency in Microsoft Office Suite, including advanced Excel, pivot tables, and dashboard creation
- Experience with production planning systems, quality management systems, and performance management tools
- Strong project management capabilities
- Willingness to travel up to 50% for on-site facility visits
Benefits:
- U.S. benefits information is provided via the linked 7-Eleven benefits description
- Canada benefits information is provided via the linked 7-Eleven benefits description
- Remote work arrangement
- Opportunity to make a meaningful impact in stores and communities
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