Support Administration Specialist
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Job Description
Support Administration Specialist at Backblaze maintaining customer account health via chat and ticketing systems. Providing guidance on product use, troubleshooting, and license activation.
Responsibilities:
- Provide support to customers through chat and ticketing systems for various account issues, including billing adjustments, cancellations, and refunds.
- Guide customers through the process of product activation and licensing.
- Manage and update customer personal account information.
- Instruct customers on how to use product features within the web interface and client.
- Support customers with setting up security configurations and maintaining general account health.
- Triage technical matters and effectively escalate them to the technical team.
Requirements:
- Familiarity with Zendesk or similar customer ticketing systems.
- Proven experience in customer interfacing and support.
- Strong verbal and written communication skills for interactions across phone, email, and chat.
- Ability to quickly learn new systems and product information.
- High attention to detail.
- Proficiency in basic troubleshooting steps, including web browser navigation and clearing cookies.
- Understanding of application installation and uninstallation processes.
- Experience working with both Mac and Windows operating systems.
- Minimum 1-2 years experience
Benefits:
- flexible work arrangements
- professional development
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