Support Analyst, Junior Systems
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Job Description
Technical Support Analyst delivering timely IT solutions and support for client systems. Promoting innovation in healthcare management at NEXDOM Healthtech.
Responsibilities:
- Provide technical support to resolve problems and incidents, ensuring quality and timely service.
- Perform tests in the client environment to reproduce and identify the root cause of reported issues, analyzing and acting on evidence of technical or functional incidents to ensure accurate handling.
- Contribute to the development of training materials for users and team members and support the maintenance of the research library and knowledge management.
- Keep all team tickets properly identified, with an assigned owner and recorded in the appropriate workflow.
- Analyze objects, data and error logs, and verify the system version installed at the client site.
- Manage tickets in backlog and those without an owner, ensuring correct assignment and registration in the proper workflow.
- Document solutions identified during ticket resolution to facilitate future reference in similar situations.
- Handle tickets within the contracted SLA, closing them or routing them to the appropriate department when necessary.
Requirements:
- Currently pursuing a bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related field.
- Minimum of 1 year of experience in a similar role.
- Knowledge of SQL.
- Knowledge of IIS.
Benefits:
- Health insurance for you and your dependents (no monthly premium 👀)
- Dental plan for you and your dependents (no monthly premium 👀)
- Meal/Food allowance
- Totalpass
- Emotional health program for you and your dependents (Employee Assistance Program)
- Life insurance
- Day off during your birthday month
- Tuition assistance / scholarship
- Home office allowance
- Transportation allowance
- Parking allowance
- Flexible hybrid or remote work options.
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