Support Billing Specialist
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Job Description
Support Billing Specialist managing accurate invoicing and billing requests for ePlus, a technology solutions provider. Handling data entry, invoice distribution, customer modifications, and process improvements.
Responsibilities:
- Manage Support Billing requests accurately and promptly
- Complete invoicing tasks for multiple divisions using Microsoft Excel, Word, and specialized programs
- Perform data entry for invoicing tasks while meeting daily, weekly, and monthly deadlines
- Distribute invoices via print, email, and EDI
- Ensure all required attachments and changes are included before sending invoices
- Handle special billing requirements and customer invoice modifications
- Reprint and resend original invoices as needed
- Apply critical thinking for short-term and long-term decision-making
- Proactively resolve issues with urgency and engage necessary business partners
- Cross-train to support Billing department team members
- Maintain accurate procedures and support process improvements
- Provide excellent service to internal and external customers and collaborate with business partners
- Perform other assigned duties and projects
Requirements:
- Associate's degree preferred
- 3-5 years of experience in a billing or accounting operations/support environment
- Excellent interpersonal, verbal, and written communication skills
- Highly organized with the ability to follow standardized procedures
- Familiarity submitting invoices in Ariba and Coupa
- Detail-oriented and analytical
- Ability to work independently or as part of a team
- Ability to multi-task and prioritize in a fast-paced environment with tight deadlines
- Strong problem-solving skills and ability to offer creative solutions
- Experience with ticket management using ServiceNow
Benefits:
- Medical benefits
- Financial benefits
- 401(k) eligibility
- Employee stock purchase program
- Paid time off, including vacation, sick time, and personal leave
- Reasonable accommodations in accordance with relevant laws
- Work/life balance supporting employees’ varying needs
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