Support Specialist
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Job Description
Support Specialist handling customer inquiries via phone and email for energy efficiency programs in Canada. Documenting conversations and navigating different energy programs while providing accurate information.
Responsibilities:
- Handling customer inquiries via phone and email.
- Documenting conversations and helping people navigate different energy efficiency programs.
- Recommending products or services to customers.
- Respond to inbound calls from program participants, contractors, and other stakeholders, providing accurate and helpful information.
- Working with marginalized populations.
- Data entry, verification, and report generation.
- Meet key performance indicators (KPIs), including hold times and after-call work completion.
- Other duties as required.
Requirements:
- Experience and interest in a customer-facing role.
- Strong oral and written communication skills.
- Proficiency in Microsoft Word and Excel, and the ability to learn how to use unfamiliar software relatively quickly.
- A strong desire to be a part of the solution to climate change.
- The ability to work well with all levels of management, colleagues, and external contacts.
- Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset.
Benefits:
- Medical, Dental, and Vision Insurance with company premium assistance
- Life, AD&D, and long-term disability coverage paid for by the company
- RRSP company match
- Paid vacation, sick and personal time
- Paid company holidays
- Paid Volunteer Time; giving back to our communities is important to us
- Employee Referral Bonus Program
- Employee Recognition Program – convert your recognition points into gift cards
- Employee Assistance Program – offers benefits to help you manage daily responsibilities
- Access to training opportunities to advance further in your career
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