Survey Field Manager
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Job Description
Survey Field Manager responsible for managing field operations and ensuring quality inspections for Castle High Value and Risk Control at EXL. Coordinating teams and improving operational processes.
Responsibilities:
- Manage daily workflow and operational performance within the assigned territory
- Assign inspection work to Field Consultants according to company guidelines and SLAs
- Ensure Field Consultants meet quality, professionalism, and production standards
- Monitor and meet time-service, production, and performance metrics for the region
- Manage regional budgets, including acquisition costs and service-level adherence
- Maintain staffing levels needed to meet customer and company demands
- Monitor phone calls and email communications, ensuring timely responses
- Interact with clients and maintain strong, professional customer relationships
- Support training timelines and ongoing development of Field Consultants
- Collaborate with leadership and contribute to operational and process improvements
- Perform other duties as assigned
Requirements:
- Strong working knowledge of inspection rules, processes, and applicable state regulations
- Technical expertise in insurance inspections and risk control practices
- Ability to manage multiple priorities and handle time-sensitive issues
- Excellent written, verbal, and organizational communication skills
- Proficiency with computer equipment and software, including Excel
- Strong analytical skills and resourcefulness
- Bachelor’s degree in a related field **or** equivalent experience (e.g., 3–5 years in insurance inspections or risk management)
- Previous management or Field Specialist experience with OSI/Castle is preferred
- Demonstrated professionalism and ability to lead by example
- Commitment to continuous improvement, self-development, and goal setting, with openness to feedback during one-on-one sessions
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