Systems Support Specialist
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Job Description
The P&C Systems Support Specialist provides support to the P&C Operations team focusing on Applied Epic. Role involves ticket resolution, data management, and cross-functional collaboration.
Responsibilities:
- Resolve Applied Epic support tickets, providing technical expertise and timely solutions
- Maintain the highest level of service, professionalism, and accuracy in all support activities
- Build and maintain collaborative relationships across all levels of the organization
- Process suspense items in Applied Epic, ensuring timely and accurate handling of transactions and resolving related issues
- Assist with integration support, system configuration, and download/interface management for migrations, including advanced scheduling of recurring and non-recurring meetings to meet the project deadlines
- Coordinate meeting agendas, update presentations and other meeting deliverables
- Participate and support in meetings, keeping on time and on topic, taking detailed notes and actions; following up with meeting highlights and agreed actions items
- Assist with data review and cleanup during the migration process to Applied Epic and ancillary systems for newly acquired agencies
- Support data validation, discrepancy reporting and resolution – before, during, and after the Applied Epic migration
- Manage user lifecycle tasks, including onboarding, termination, account reassignments, and access provisioning for all P&C systems
- Maintain security groups and user access, updating as needed
- Support cross-functional collaboration with Operations, Technology, Finance, Licensing, and Learning & Development teams, as well as local team members and external stakeholders
- Support training initiatives for agency staff and new users, reinforcing best practices and system usage
- Help document and update standard operating procedures for migration, integration, and operational processes
- Participate in regular reviews of migration, integration, and operational processes to identify inefficiencies and propose improvements
- Assist with data cleanup projects
Requirements:
- 1-2 years experience in Applied Epic, CSR24, Indio, and Applied Epic Quotes for PL strongly preferred
- Related Agency Management System knowledge preferred
- Undergraduate degree preferred; or 1-2 years of relevant P&C experience required
- Active P&C license in home state preferred
- Strong attention to detail and commitment to data accuracy
- Excellent verbal and written communication skills
- Proven ability to create and maintain detailed processes, procedures, and Project Plans
- Demonstrated ability to work independently and collaboratively across teams
- Strong organizational, analytical and problem-solving skills
- Steady, disciplined work pace
Benefits:
- health, wellbeing, retirement, and other financial benefits
- paid time off
- overtime pay for non-exempt employees
- robust learning and development programs
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
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