Talent Manager
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Job Description
Talent Manager leading resource strategy and people development at Blue Acorn iCi, a digital experience partner. Ensuring optimal talent allocation and operational effectiveness across projects.
Responsibilities:
- Own resource allocation across projects, ensuring alignment between business demand and team capacity.
- Partner with delivery leaders to forecast staffing needs and proactively identify gaps or risks.
- Monitor utilization, bandwidth, and allocation trends to optimize performance and reduce revenue leakage.
- Collaborate with Talent Acquisition to define hiring needs, prioritize roles, and support onboarding strategies.
- Define and implement scalable processes for staffing, resource management, and operational workflows.
- Establish and track KPIs related to utilization, capacity, and delivery efficiency.
- Identify bottlenecks and inefficiencies, driving continuous improvement across talent operations.
- Ensure consistent execution of processes across teams while maintaining flexibility for business needs.
- Build and support frameworks for career growth, skill development, and performance management.
- Provide coaching and guidance to team members to support professional development and retention.
- Partner with leadership to align individual growth plans with business objectives.
- Facilitate training, upskilling, and career pathing initiatives to strengthen team capabilities.
- Partner with delivery, recruiting, and leadership teams to ensure alignment on priorities and resourcing strategies.
- Act as a key stakeholder in workforce planning discussions and business decision-making.
- Communicate resource plans, risks, and recommendations clearly to stakeholders.
- Identify risks related to capacity constraints, hiring delays, and shifting demand.
- Develop and implement strategies to mitigate revenue impact and delivery delays.
- Support decision-making with data-driven insights into staffing trends and operational performance.
- Continuously evaluate trade-offs between speed, quality, and cost in talent decisions.
Requirements:
- Experience in resource management, workforce planning, or talent operations within a consulting or agency environment.
- Strong understanding of utilization, capacity planning, and delivery models.
- Ability to balance competing priorities and make informed staffing decisions in a fast-paced environment.
- Proven ability to work cross-functionally with delivery, recruiting, and leadership teams.
- Strong communication skills with the ability to influence stakeholders at multiple levels.
- Experience managing or mentoring team members and supporting career development.
- Experience building or improving operational processes and workflows.
- Strong analytical skills with the ability to interpret data and translate insights into action.
- Comfortable working with KPIs, reporting, and performance metrics.
Benefits:
- medical, dental and vision insurance
- life insurance
- disability
- paid time off
- 401(k)
- competitive benefits package
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