Tech Lead – Infrastructure and Connectivity
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Job Description
Tech Lead ensuring efficient infrastructure and connectivity solutions while managing critical operations for educational excellence at Grupo Salta. Passionate about transforming lives through education.
Responsibilities:
- Manage the team (individual development plans, feedback, performance, prioritization, work organization).
- Develop the team's technical autonomy and raise delivery standards (mentoring, practice reviews, standardization).
- Ensure availability and performance of services and platforms, acting proactively.
- Establish operational routines: monitoring, incidents, recurring issues, capacity, performance, and continuity.
- Ensure compliance with and continuous improvement of SLAs for critical services (with metrics and reporting).
- Ensure the operation and evolution of connectivity between cloud, on-premises, and schools (end-to-end view).
- Work with redundancy, routing, VPNs/links, and connectivity standards to ensure stability and predictability.
- Operate and evolve the change management process (planning, risk, communication, rollback, traceability).
- Keep documentation, inventory, and controls up to date; monitor and report results using metrics.
- Work in partnership with Information Security to ensure changes and architecture consider the CIA triad (Confidentiality, Integrity, Availability) and follow best practices.
- Prepare and monitor the area's budget and manage vendor payments, ensuring financial predictability.
- Identify and implement cost-saving and optimization initiatives (e.g., rightsizing, reservations/savings plans, resource cleanup, contract optimization, automation).
- Drive automations and standardizations that increase scalability and reduce rework.
Requirements:
- Bachelor's degree completed or in progress in a Technology-related field.
- Proven experience leading operations of critical (production) environments with an end-to-end perspective.
- Advanced AWS (architecture, operations, IAM, networking, cost management, and troubleshooting).
- Observability (monitoring, metrics, logs, tracing; defining actionable alerts; SLO/SLA experience is a plus).
- Automation (scripting, pipelines, IaC/operational automation; ability to reduce manual work safely).
- Hands-on experience with Google Workspace.
- Experience using Zabbix and Datadog.
- Experience with automation and orchestration tools such as Terraform and Ansible.
- Experience with DevOps technologies/stacks and CI/CD.
- Knowledge of TCP/IP networking and firewalls.
- Experience managing remote teams.
Benefits:
- Meal Allowance or Food Voucher (you choose how to split it);
- Transportation Voucher;
- Home Office Allowance;
- Right to a reimbursement of up to R$400.00 for the purchase of an ergonomic chair to support remote work;
- SulAmérica medical and dental insurance (with co-payment);
- Profit Sharing (PLR);
- Casual dress code;
- Birthday day off to make sure your special day is celebrated;
- Salta Learning Environment: Free courses on leadership and communication to boost your career;
- Salta +Benefits partnerships: T.T Burguer, Chefs Club, PrimePass, Magalu, NetShoes, Ponto Frio, Casas Bahia, Cultura Inglesa, CNA, Ibmec, Le Canton, Budda Spa, and many others;
- Your child is eligible for a school scholarship (consult the People & Culture team for eligibility rules).
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