Technical Operations Analyst
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Job Description
Technical Operations Analyst supporting SaaS platform quality and day-to-day operations in healthcare. Focusing on release support, production monitoring, and operations support for client solutions.
Responsibilities:
- Lead internal Quality Assurance (QA) and User Acceptance Testing (UAT) for new features and enhancements
- Validate workflows against documented requirements and expected system behavior
- Identify defects, edge cases, and usability issues prior to release
- Partner with Product and Engineering to support release readiness
- Assist with Prior Authorization manual workflows and definition of automation requirements with Product and Engineering teams.
- Identify trends or recurring issues and proactively flag risks
- Validate production fixes and post-deployment changes
- Assist with incident response and post-incident reviews
- Run proof-of-concept test files for prospective customers in collaboration with our Sales team to demonstrate system capabilities and validate data.
- Act as a liaison between Product, Engineering, and Support teams
- Improve internal documentation, test scenarios, and processes
Requirements:
- Bachelor’s degree or equivalent work experience
- 2-4 years of experience in a technical operations, application support, QA, or product operations role
- Strong analytical thinker
- Clear communicator who can collaborate effectively across teams and work directly with clients when needed
- You thrive in fast-paced, high-accountability environments and are eager to roll up your sleeves to solve problems
- Other Helpful Experience:
- Experience with SQL
- Experience in Healthcare, Revenue Cycle Management, and/or with insurance payers
- Understanding of release management or incident response processes
- Experience working in Agile
Benefits:
- Competitive salary + Bonus (performance based)
- Team bonding and off-site events 2x per year
- Unlimited paid time off
- Dental, Vision, Health and Life Insurance
- 401k plan
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