Technical Solutions Consultant
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Job Description
Technical Solutions Consultant at Pantheon, responsible for ensuring customer technical success and growth. Building relationships and mitigating risks while managing technical accounts for open-source applications.
Responsibilities:
- Act as the primary technical point of contact for assigned accounts, building strong relationships with key stakeholders.
- Manage the technical aspects of the customer relationship, ensuring customer satisfaction and retention.
- Proactively identify and mitigate technical risks and issues, working closely with support and engineering teams to coordinate results.
- Provide technical guidance and support to customers, helping them optimize their use of the Pantheon platform.
- Conduct regular technical account reviews, analyzing performance metrics, identifying trends, and providing recommendations for improvement.
- Develop and maintain technical success plans, outlining key objectives, success metrics, and strategies for achieving customer goals.
- Collaborate with Customer Success Managers and other internal teams to ensure a seamless customer experience.
- Assist with onboarding new customers, providing technical training and guidance.
- Identify and communicate opportunities for account growth and upsell.
Requirements:
- 5+ years of experience as a Technical Account Manager, Solutions Architect, or equivalent role, managing technical relationships with customers and accountable for driving adoption and helping customers meet their technical and business objectives.
- Strong technical background, with a solid understanding of open-source web development, hosting, and related technologies.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Ability to analyze technical data and identify trends, risks, and opportunities.
- Strong problem-solving skills, with the ability to troubleshoot technical issues and find effective solutions.
- Keen understanding of how technical success drives customer success, and ability to scope growth opportunities.
- Ability to manage multiple accounts and priorities effectively.
Benefits:
- Industry competitive compensation and equity plan
- Robust Vacation Package with 28 days of Holiday
- Private medical and dental coverage
- Life and Critical illness insurance
- Attractive Workplace Pension scheme
- Access to Employee Resource Platform
- Top-of-line equipment
- Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company wide that inspire, educate and cultivate
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