Technical Solutions Specialist
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Job Description
Technical Solutions Specialist helping Dropbox customers in Japan deploy secure collaboration and AI workflows. Leading pre-sales discovery, demos, integrations, security discussions, and partner enablement across Japan and Korea.
Responsibilities:
- Serve as a trusted technical advisor to Dropbox customers, partners, and Direct Sales and Channel teams across Japan and Korea
- Lead technical discovery, solution design, product demonstrations, integration and security discussions, pilots, and proofs of concept
- Translate complex technical requirements into clear business outcomes
- Support strategic opportunities from early discovery through post-sales handoff
- Strengthen the technical capabilities of the partner ecosystem
- Design secure, scalable solutions across Dropbox products, add-ons, and third-party integrations
- Advise customers and partners on APIs, integrations, migration strategies, deployment approaches, and solution management and security
- Build technical relationships with IT, Security, Engineering, Operations, business leadership, and executive stakeholders
- Address technical objections and risk considerations
- Develop tailored workflows and solutions supporting measurable customer outcomes
- Enable Sales, Customer Success, service delivery partners, and channel partners through technical training, demonstrations, and reusable content
- Represent the customer voice to Product teams and leadership
- Participate in customer meetings, partner engagements, conferences, and industry events
Requirements:
- Demonstrated experience in a customer-facing technical pre-sales role within B2B SaaS or cloud technology
- Strong knowledge of SaaS applications, cloud and on-premises integrations, APIs, identity and access management, and enterprise security concepts
- Experience leading technical discovery, product demonstrations, solution workshops, security discussions, pilots, or proofs of concept
- Ability to translate complex technical information into clear business outcomes and communicate with technical, business, and executive audiences
- Experience supporting AI-enabled solutions and enterprise security requirements
- Sound judgment around data privacy, output validation, customer confidentiality, and responsible AI use
- Professional fluency in Japanese and Korean, with business-level proficiency in English
- Ability to lead customer-facing technical discussions, demonstrations, presentations, and written communications in Japanese and Korean
- Ability to collaborate in English with global teams through meetings, documentation, and internal communications
- Willingness and ability to travel across Japan and Korea, with occasional travel elsewhere in APJ
- Preferred: experience with collaboration, content management, cloud storage, productivity, AI, or digital workplace platforms
- Preferred: experience supporting channel partners, service delivery partners, or partner-led sales motions
- Preferred: experience with enterprise migrations, API-led integrations, security assessments, or complex technical procurement
- Preferred: familiarity with enterprise technology customers and partner ecosystems across Japan and Korea
- Preferred: relevant cloud, security, identity, or technical architecture certifications
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