Technical Success Manager II
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Job Description
Technical Success Manager II optimizing technical knowledge and growing customer relationships at New Relic. Focusing on customer success and product adoption in a remote role.
Responsibilities:
- Own customer adoption, onboarding, and continued success at your customer base.
- Document adoption and success
- Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
- Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
- Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
- Maintain a deep understanding of the customer’s business as well as their technical environment
- As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.
Requirements:
- Extensive pre or post-sales experience within the software industry.
- A proven track record of successfully managing and supporting enterprise-level customers in a pre or post-sales capacity.
- Strong technical background combined with a deep sales and customer-centric orientation.
- A proactive desire to learn and master new technologies.
- Demonstrated interest or prior experience with performance monitoring tools (including infrastructure, application, web/mobile, or user experience).
- Exceptional organizational skills, with the ability to maintain accurate, up-to-date project plans and documentation.
- Professional fluency in English, plus proficiency in at least one additional language (French, Spanish, Italian, or Portuguese).
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development
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