Technical Support
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Job Description
Technical Support Specialist helping clients with Braiins OS and Braiins Manager solutions. Engaging in knowledge-sharing with product teams and addressing customer needs in the bitcoin mining sector.
Responsibilities:
- The primary focus of the position will be on Braiins OS (Linux-based bitcoin mining firmware) and Braiins Manager (cloud-based solution for monitoring and controlling bitcoin mining operations).
- You will work in cmd.exe, use Ubuntu and Linux command line, navigate API setups and remotely connect to our clients’ networks.
- You will contribute to both public and private knowledgebases to ensure effective knowledge sharing.
- You will help clients to install, configure it and troubleshoot any issues regarding our products (both technical and non-technical) while educating them on our products and their features.
- You will be in day-to-day contact with numerous significant players in the bitcoin mining industry addressing their Braiins-related needs.
- You will engage in continuous knowledge sharing with product and development teams, relaying customer feedback, and contributing to service improvements.
- Willingness to travel to data centers to onboard and support clients on-site is a plus.
Requirements:
- Perfect English proficiency, excellent communication skills, and the ability to work within UTC+7 time zones.
- Ability to communicate effectively in writing and through client calls on a daily basis.
- A strong technical background with an experience in bitcoin mining and a desire to learn technical aspects of Braiins products.
- Ability to learn quickly, proactively, and independently from teammates, product managers, developers, and other internal resources available to you.
- Willingness to work during weekends and outside traditional working hours is a plus.
Benefits:
- Full-time position with flexible working hours and possibility to work remotely.
- Both possibilities to work as an Employee or Freelance.
- Work on long-term projects with our highly skilled and reputable team.
- Career growth opportunities inside the company based on your talent and performance.
- Make a difference helping us to change the landscape of bitcoin mining.
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