Technical Support Engineer
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Job Description
Technical Support Engineer providing customer support at AutoRABIT. Responsible for troubleshooting issues and assisting customers with development tools in complex environments.
Responsibilities:
- be the first contact point for new customer support requests
- drive technical issues to resolution
- collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues
- maintain communications with clients on the status of all open requests
- troubleshoot, investigate and solve customer issues in a timely manner
Requirements:
- Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
- any Salesforce certification is a plus
- understanding and ability to learn technical concepts quickly
- 2-3 years previous Technical customer support experience
- excellent Customer service experience and communication skills
- attention to detail
- investigation skills to understand problems in their context and the ability to reproduce these scenarios
- familiarity with working with logs is a plus
Benefits:
- this position requires 10% travel and an in-person component to the interview process
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