Technical Support Engineer – Quickcharge
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Job Description
Technical Support Engineer troubleshooting technical support issues for Transact+CBORD. Aiding customer inquiries and solutions in a fast-paced environment with a focus on technology.
Responsibilities:
- Receives and records incident related information using a variety of tools, techniques and procedures.
- Conducts analysis, gathers information (i.e. click steps, logs, screen shots), troubleshoots and resolves or recommends resolutions to moderately complex customer problems.
- Uses judgment within defined practices and procedures.
- Maintains customer relationships by handling their questions and concerns with speed and professionalism.
- Actively contributes to a knowledge base that improves the effectiveness of the team.
Requirements:
- 2-4 years of technical support or software troubleshooting experience
- Experience with SQL databases and basic query writing
- Familiarity with Windows and/or Linux server environments
- Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
- Strong analytical, problem solving and interpersonal skills
- Excellent written and verbal communication skills
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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