Technical Systems Manager
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Job Description
Technical Systems Manager at Makeship designing and maintaining internal systems and integrations. Collaborating with stakeholders to evaluate operational impacts and improve workflows.
Responsibilities:
- Internal Systems: Build and maintain integrations, managing data flow between systems
- Evaluate build vs. buy decisions, preferring managed solutions and SaaS integrations where practical
- Develop new tooling to address key business use cases where third-party tools are ineffective
- Provide technical support for improving workflows where relevant (e.g. integrating data from different sources; advanced automations)
- Create and maintain metrics, logs, dashboards, and alerting to give teams visibility into system health, implementing engineering best practices such as automated tests, version control, and incident management
- IT & Security: Conduct technical evaluation and implementation of security tools
- Develop automations to reduce the manual effort of IT and security oversight
- Partner with stakeholders to implement security best practices and meet compliance requirements
- Collaboration: Collaborate and maintain strong relationships with key stakeholders across the org and understand workflow needs, pain points, etc
- Translate business requirements into a technical roadmap and deliver on those needs
- Proactively communicate project status, timelines, and blockers to stakeholders
- Work closely with engineers, contributing to our overall technical health and best practices
- Documentation & Knowledge Sharing: Document architecture decisions, integration patterns, and operational procedures
- Share knowledge proactively to ensure systems can be maintained by the team
- Contribute to team technical standards and best practices
Requirements:
- Strong communicator and collaborator who excels at translating business needs into technical solutions, building relationships across technical and non-technical teams, and navigating ambiguity with clarity
- 3+ years building internal tools, integrations, and automation with modern programming languages (Python, JavaScript/TypeScript, Go)
- Hands-on experience with API integrations (REST, webhooks) and business SaaS platforms (Zapier or similar)
- Experience with reliable systems, databases (SQL, Postgres), and observability (monitoring, logging, alerting)
- Strong troubleshooting and incident response skills with attention to edge cases and failure modes
- Proactive documenter who naturally shares context and writes things down for the team
- Experienced with collaborative development practices (Git, shared codebases, code reviews)
Benefits:
- Work remotely anywhere in Canada and/or access any of our hubs
- Health and dental benefits from day 1
- 4 weeks of paid vacation (including paid time off on your birthday)
- An additional 1 week of paid time off during the winter holidays
- Virtual & In-Person Social Events
- Annual Paid Volunteer Day Off
- 1:1 RRSP Matching Program Up to 3%
- $500 Pre-Tax Annual Health & Wellness Allowance
- $400 Pre-Tax Home Office Setup Allowance
- $65 Pre-Tax Monthly Phone Allowance
- Maternity and Parental Leave Top-Up Program
- Education Assistance Program
- Employee Referral Program
- Tenured Rewards Program
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