Senior Renewals Manager
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Job Description
Senior Renewals Manager driving retention and revenue growth at Appriss Retail. Overseeing subscription renewals and managing complex commercial workloads within a SaaS environment.
Responsibilities:
- own the renewal process end-to-end — quoting, revising, reporting, and closing renewal opportunities in close partnership with Customer Success and Account Executive teams.
- partner closely with CSMs and Account Executives to develop account-specific renewal approaches that protect and grow revenue.
- maintain accurate renewal pipeline forecasting and retention rate projections; your expertise in anticipating risk and managing transaction volume will be critical to securing revenue and mitigating churn.
- build and maintain frameworks for renewal strategy, pricing conversations, and commercial best practices that the broader team can leverage.
- support and drive systematic pricing improvements across the renewal portfolio in partnership with account teams.
- partner with CSMs when an account needs commercial support to navigate a renewal — the CSM owns the relationship and surfaces the risk; you bring the commercial expertise to help work through it.
- play a central role in the 2026–2027 pricing and packaging initiative — helping existing customers navigate new commercial structures as we evolve our product suite.
- KPI tracking and regular reporting to the CCO on renewal performance, forecast accuracy, and retention outcomes.
Requirements:
- 7+ years in a commercial role — renewal management, account management, or B2B sales — with a track record of driving strong retention and managing complex renewal cycles.
- Experience with subscription renewals and commercial processes in a SaaS environment; comfort managing a high-volume, high-stakes renewal portfolio.
- Working knowledge of SaaS pricing models, contract structures, and commercial packaging strategy.
- Strong forecasting instincts — you can anticipate risk, model outcomes, and keep stakeholders informed with accuracy.
- Ability to build playbooks and scalable processes — you bring structure to complexity and leave things better than you found them.
- A collaborative mindset: you work with account teams, not around them — renewal success here is a team sport.
- Experience with enterprise retail accounts or working within a vertical SaaS environment is a strong plus.
- Highly organized with strong CRM discipline; Salesforce proficiency expected.
Benefits:
- multiple medical plan options
- dental and vision coverage
- health savings and flexible spending accounts
- paid parental leave
- supplemental coverage for life’s unexpected moments
- generous paid time off
- 401(k) with immediate vesting and company match
- short- and long-term disability
- free access to health and wellbeing resources such as Calm and Sworkit
- access to learning and development opportunities to help you grow your career
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