Technical Training Specialist
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Job Description
Technical Trainer designing and delivering training materials for Accela's Civic Platform. Collaborating with teams to enhance user skills through engaging technical training.
Responsibilities:
- Design and develop engaging technical training materials for Civic Platform products, including video tutorials, eLearning modules, and simulations.
- Deliver live, virtual instructor-led training sessions for select product areas as needed.
- Collaborate with product, implementation, and customer success teams to ensure training aligns with product updates and customer needs.
- Develop supporting education materials such as course guides, scripts, assessments, and hands-on exercises.
- Maintain an in-depth understanding of Accela implementation methodologies, Civic Platform functionality, and internal systems.
- Administer and maintain content within Accela University applications to ensure accuracy, organization, and usability.
- Contribute ideas and best practices to continuously enhance Accela’s training library and learner experience.
Requirements:
- BA/BS degree in Education, Instructional Design, Business Administration, or related field.
- 3+ years of experience designing or delivering technical training, with at least 2+ years in a software or SaaS environment.
- 3+ years of experience administering or supporting the Accela Civic Platform and associated/supporting applications.
- Proven experience creating self-paced eLearning and instructional videos using modern authoring tools (Articulate, Camtasia, Captivate, etc.).
- Strong presentation, communication, and editing skills with attention to instructional clarity and engagement.
- Ability to manage multiple training projects in a fast-paced environment with minimal supervision and the ability to navigate ambiguity.
- Collaborative, innovative mindset with strong attention to user experience.
- Familiarity with government workflows is a plus.
- Availability to deliver live virtual sessions as needed; no regular travel required.
Benefits:
- Medical, dental, and vision plans
- Family planning benefits
- 401(k) retirement savings plan with company match
- Health savings account with company contributions
- Flexible spending account
- Life, accident, and disability coverage
- Business travel insurance
- Employee assistance programs
- Other well-being benefits
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