Senior Director, Learning & Development
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Job Description
Senior L&D director rebuilding AI-enabled training and certification systems for Restore’s 200+ franchised wellness studios. Driving compliance, performance, and new-service launch readiness.
Responsibilities:
- Re-architect Restore’s learning and development function across 200+ franchised wellness studios
- Own the LMS end-to-end, including selection or rebuild, content architecture, analytics, and HRIS, EHR, and POS integrations
- Move training from event-based delivery to daily, in-the-flow micro-learning
- Design and deploy 101/201/301 role-based certification paths for Registered Nurses, General Managers, Estheticians, and Wellness Representatives
- Build franchisee onboarding from FDD signature through opening day and beyond
- Train trainers and establish regional field coaches
- Ensure new team members complete certification before serving clients
- Maintain current, accessible, and enforceable operations manuals and brand standards
- Translate operations documentation into training and audits
- Own the new studio opening readiness playbook
- Partner with Product, the Chief Medical Officer, Medical Operations, and Regulatory on new-service launch training
- Deliver clinical, operational, and selling training when services go live
- Build cross-functional communication through newsletters, huddles, regional calls, video, and LMS announcements
- Implement AI-powered micro-training, role-play simulators, personalized learning paths, and real-time AI coaching
- Deliver an AI-powered pilot and re-engineered roadmap within the first 90 days
- Launch 101 certifications for all four roles by month 6 and the full 101/201/301 stack by month 12
- Measure impact on conversion, attach, rebooking, profitability, labor efficiency, retention, NPS, clinical quality, service mix, ramp time, certification pass rates, and studio performance
- Report to the CEO and serve on the senior leadership team
Requirements:
- Bachelor’s degree in Training and Development, BA, or related field experience
- Franchise system experience, specifically leading L&D inside a multi-unit franchise
- 5+ years of experience developing and delivering scalable and effective training programs within a multi-unit retail or similar environment
- 3+ years of people management experience
- Experience owning LMS, certification design, field training, franchisee onboarding, ops manuals, and new studio opening readiness
- Proven, attributable KPI impact on conversion, retention, profitability, or ramp metrics
- Experience building with LLMs, AI tutors, and agents
- Clinical and product fluency involving regulated services such as hormones, peptides, IV, and aesthetics
- Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques
- Excellent communication and presentation skills
- Experience managing trainers and instructional designers
- Highly organized and detail-oriented; able to manage multiple projects and meet deadlines
- Proficiency in Google Suite and learning management systems (LMS) preferred
- Health, wellness, medical, or aesthetic services background is a bonus
- Experience standing up a learning platform from scratch is a bonus
- Multi-state experience across regulated services is a bonus
- Prior work training RNs or licensed clinical staff is a bonus
Benefits:
- Competitive salary and annual bonus
- Insurance benefits effective within 30 days of start date
- 401k match up to 4%
- Monthly fitness reimbursement
- Flexible PTO
- Complementary and discounted therapies in-studio and in-office
- Real budget and senior leadership team seat
- Opportunities for skill development and career advancement
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