Technology Demand Manager
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Job Description
Technology Demand Manager managing project oversight and coordination with IT teams at TaskUs. Implementing client programs, site builds, network setups, and more for internal technology projects.
Responsibilities:
- Coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects
- Supporting approved technical project management endeavors for internal enterprise and clients outsourcing services
- Project oversight surrounding the following areas: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies
- Developing detailed work plans for projects and supporting project team members
- Identifying project scope, timeline, budget, and success measures
- Providing timely risk mitigation and issue escalations
- Managing and guiding internal technical functional areas
- Creating presentations for project kick-off and closure
- Conducting formal risk management activities throughout the life cycle of the client onboarding implementation
- Ensuring timely resolution of all pre-production issues meeting or exceeding SLA's
- Prioritizing onboarding implementation & change activities
- Maintaining rigor around assigned projects’ change management
- Ensuring campaign implementation status reporting and updating are done on time
- Maintaining knowledge base of lessons learned for all assigned IT related projects
- Creating and managing project documentation and ensuring proper handover and knowledge transfer to Technical Account Management and IT Operations prior production/Go-live
Requirements:
- Bachelor's Degree in Business, Computer Science, IS., IT., or equivalent training and experience
- IT related certifications (e.g. ITIL, Scrum, PMI certifications) are not required but a plus
- At least five years of experience in technical project management (BPO experience is a plus)
- Proficient in Google Suite and similar Microsoft Office applications (Project, Word, Excel)
- Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance
- Familiarity on network technology: MPLS, TCP/IP, VLAN’s and other Data Network technologies
- Familiarity on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony
- Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks
- Excellent verbal, written, and interpersonal communication skills (Fluency in English is a MUST)
- Experience using knowledge base tools such as, but not limited to: Smartsheet, ServiceNow
- Can adapt to changing work schedules and working hours
- Strong problem-solving, decision-making, and analytical skills
Benefits:
- Competitive industry salaries
- Comprehensive benefits packages
- Commitment to a People First culture
- Opportunities for internal mobility
- Professional growth at all stages of an employee's career
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