Técnico de Mantenimiento, Customer Engineer II
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Job Description
Intermediate technician providing support for IT systems at NCR, handling installation, diagnostics, and repair of equipment. Responsible for effective problem resolution and customer communication during service delivery.
Responsibilities:
- Instalación, configuración y puesta en marcha de equipos
- Diagnósticos básicos y avanzados de los equipos
- Reparación, ajuste y cambio de partes y/o módulos basado en información objetiva
- Aislamiento de los problemas del equipo/sistema de los problemas del entorno
- Explicar con claridad los alcances de las actividades de servicio a los clientes
- Reportar oportuna y detalladamente los problemas encontrados y las acciones tomadas
- Solucionar problemas cumpliendo con los acuerdos de niveles de servicio comprometidos con los clientes
Requirements:
- Conocimientos y habilidades adquiridos a través de entrenamiento formal y/o experiencia comprobada
- Capacidad de ejecutar procedimientos establecidos de servicio técnico con moderada o ninguna supervisión
- Aplicar conocimientos y/o métodos científicos a la resolución de problemas técnicos
- Representar profesionalmente a NCR
- Resolver problemas de mediana o alta complejidad
- Comunicar y explicar claramente una situación
Benefits:
- Health insurance
- 401(k) retirement plan
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