TM/TR Solutions Engineer – EMEA
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Job Description
Solutions Engineer guiding enterprise prospects through Sumsub’s AML, transaction monitoring, Travel Rule, and anti-fraud platform evaluations. Bridging Sales, Product, Compliance, and client technical teams toward contract signing.
Responsibilities:
- Support prospective Tier-3 clients throughout the pre-sales journey from initial engagement through evaluation to contract signing
- Engage with clients via chat and calls to understand business context, transaction monitoring and anti-fraud needs, and risk and compliance requirements
- Collect, clarify, and validate business and technical requirements
- Occasionally deliver product demos covering use cases, capabilities, and platform value
- Support clients during testing and evaluation by explaining system behaviour, configuration options, and expected outcomes
- Explain integration approaches, requirements, and workflows
- Ensure smooth handover to Solution Architects for technical implementation
- Act as a trusted point of contact during the decision-making phase on AML, fraud prevention, and transaction monitoring topics
- Collaborate with Sales, Solution Architects, Product, and Compliance teams
- Share client feedback and support continuous improvement of the solution and pre-sales processes
Requirements:
- Familiarity with AML and financial crime prevention concepts
- Knowledge of transaction monitoring, crypto compliance, Travel Rule requirements, behavioural risk signals, and anti-fraud approaches
- Ability to discuss compliance and fraud topics in a practical, business-oriented way
- Comfort engaging in pre-sales technical discussions
- Ability to review APIs and support testing and evaluation phases
- Ability to collaborate with client technical teams before implementation handover
- Strong communication and presentation skills
- Ability to explain technical and regulatory topics to technical and non-technical stakeholders
- Ability to gather, validate, and document business and technical requirements using a standardised requirements template
- Confidence managing multiple prospects in parallel in a fast-paced, high-volume environment
- Pragmatic and solution-oriented mindset focused on scalability, efficiency, and progressing opportunities toward closure
Benefits:
- Remote-first, trust-based culture with no mandatory office days or attendance trackers
- Flexible working hours without a fixed 9-to-5 schedule
- Birthday holiday
- 10 personal days each year
- Seven sick days without paperwork
- Extra time off for Christmas and New Year
- Learning opportunities and personal development plans
- Coverage of role-specific events
- Financial bonuses for marriage and welcoming a new baby
- Fully covered team offsites a few times a year
- Tools and hardware needed for the role
- Equal opportunity and inclusive workplace
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