Trainer
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Job Description
Trainer developing technology-enabled programs for First American, a title insurance and real estate settlement services provider. Delivering virtual and in-person training while supporting system implementations and process improvements.
Responsibilities:
- Partner with management to identify and develop training solutions to solve business issues
- Partner with internal subject matter experts, architecture, product management, and training staff to determine, develop, and deliver training
- Participate in developing and evaluating training metrics and measurement components
- Use AI-enabled tools to support training content development and efficiency
- Manage assigned training tasks and deadlines while supporting multiple initiatives
- Conduct and facilitate general and specific training programs virtually and in person
- Create and maintain instructor/training materials, including course outlines, background material, instructional materials, and training aids
- Keep records, gather and analyze evaluation information, measure results against business objectives, and suggest improvements
- Stay current with emerging training and learning best practices and methods
- Oversee, develop, and deliver scalable, technology-enabled training programs for First American employees
- Support enterprise initiatives, system implementations, and process improvements
Requirements:
- 2+ years of experience supporting title and/or escrow processes
- Experience using FAST and Ignite
- Professional proactive approach to problem solving
- Reliability and ability to rapidly learn new technologies and processes
- Exceptional organization and time management skills
- Ability to prioritize competing initiatives in a fast-paced, deadline-driven environment
- Ability to present complex information to a variety of audiences
- Critical thinking to develop or assess training materials
- Familiarity with company-provided AI tools for training content development and research
- Presentation and facilitation skills within a group and/or one on one
- Strong written and verbal communication skills
- Strong interpersonal skills
- Self-motivated; self-starter
- Ability to manage multiple tasks and respond quickly to emergent problems
- Expertise in Microsoft Word, Excel, and PowerPoint
- Ability to travel up to 75% to remote locations to deliver training
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- PTO/paid sick leave
- Employee stock purchase plan
- Inclusive workplace culture
- Equal opportunity employment
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