Trial Administrator

Posted 1hrs ago

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Job Description

Trial Administrator responsible for sales support and inventory management in assistive communication at Tobii Dynavox. Handling loan programs, customer inquiries, and inventory management tasks.

Responsibilities:

  • Review and process new trial and loan equipment requests
  • Active role in Tobii Dynavox Trial Department phone queue
  • Respond to inquiries from the Trial Department e-mail box, Teams chat, and voice mail box
  • Respond to customer inquiries regarding our loan programs
  • Enter new customer loan requests into the Order Management database
  • Regular follow up on late loans
  • Monitor and report monthly trial and loaner transactions
  • Assist with distribution and management of SC Demo and Trial inventories
  • Assist Intake Team as needed
  • Assist with inventory audits and updating database with current inventory locations
  • Assist with communications to the Sales team, including New Hire trainings, webinars, and other calls
  • Perform various other duties as assigned

Requirements:

  • High School Diploma; Bachelor’s Degree preferred
  • 2 years sales or customer service experience a plus
  • Interpersonal skills
  • Verbal and written communication skills
  • Phoning skills etiquette
  • MS Office Word and Excel, PowerPoint
  • Organization skills
  • Customer service orientation

Benefits:

  • Professional development opportunities
  • Flexible working hours