User Operations Associate, Content Moderation
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Yelp content moderation associate reviewing reviews, photos, and profiles against platform policies. Enforcing guidelines, resolving cases, and supporting trust in local-business information.
Responsibilities:
- Moderate content including reviews, photos, and profiles reported by users and business owners
- Apply team policies and guidelines
- Message users effectively regarding moderation decisions
- Meet or exceed the required minimum number of cases resolved during working hours
- Work cross-functionally with other User Operations teams
- Provide managers with feedback on process, policy, and documentation improvements
- Evaluate content against Content Guidelines and Terms of Service
- Escalate cases when necessary
- Share and support conclusions while participating in team consensus-building
Requirements:
- Bachelor's degree (preferred)
- At least 1 year of work experience
- Enthusiasm for Yelp’s mission
- Positive, team-oriented attitude
- Enjoy reading and possess strong research skills
- Commitment to consistently meeting or exceeding quality expectations
- Comfortable with or open to a quota-driven environment
- Availability during department core hours of 10 a.m. to 3 p.m. Pacific Time
- Ability to work full-time, 8 hours per weekday
- Ability to work remotely from the United States
Benefits:
- Full medical, vision, and dental effective the first day
- 15 days PTO, increasing with 2+ years of tenure
- 12 paid holidays
- One floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Potential bonus
- Reasonable accommodations for individuals with disabilities
Similar Jobs
Senior Content Engineer
Senior Content Engineer growing Lingo.dev’s localization engineering platform through technical content, SEO, and AI-assisted distribution. Owning publishing, measurement, automation, and audience growth.
Content Designer
Content Designer shaping UX writing, terminology, and information architecture for Cisco’s enterprise security, observability, and platform products. Creating scalable UI content patterns and onboarding experiences.
Content Designer
Content Designer shaping UX writing, terminology, and information architecture for Cisco’s security, observability, and platform software. Creating scalable UI patterns and onboarding guidance across product teams.
Content Marketing Specialist
Content Marketing Specialist creating SEO, social, email, and campaign content for SupportNinja’s outsourced services business. Analyzing performance and optimizing marketing effectiveness.
Content Evaluator – Bilingual, French and English
Bilingual French-English Content Evaluator evaluating AI customer-support interactions for Innodata, a global data engineering company. Benchmarking responses against business knowledge bases and quality rubrics.
Video Content Intern
Video Content Intern repurposing interviews and recordings into marketing videos for Choice Solutions. Managing YouTube uploads, AI-generated content, and promotional video assets.
Content Team Lead
Content Team Lead scaling Hostinger’s SEO tutorials for millions of online users. Leading writers and editors while improving quality, throughput, and AI-powered production.
Content Marketing Specialist
Content Marketing Specialist crafting data-driven B2B content for Nielsen’s media insights business. Writing web, email, and thought leadership copy while managing Pardot audience segmentation and nurture campaigns.
Content Designer
Content Designer improving accessible content and user journeys for Parent Talk, Action for Children’s digital parenting support service. Using research and user insight to support parents, carers and young people.
Senior Content Designer
Senior Content Designer shaping content strategy and UX writing across Brightspeed’s fiber internet eCommerce journeys. Leading systems, accessibility, AI-assisted content, and design-team mentorship.
Senior Content Marketing Manager
Senior Content Marketing Manager owning multi-format content, distribution, and revenue attribution for TextExpander's SaaS productivity platform. Building its content engine across audiences and channels.
Marketing Specialist – Content & Growth
Marketing Specialist creating localized content, campaigns, and partnerships for Expatrio’s platform serving students and professionals moving to Germany. Managing WeChat, Xiaohongshu, KOLs, livestreams, and paid media.
Technical Mentor – Content Creation
Technical Mentor helping African learners master storytelling, visual communication, and content creation. Supporting portfolios, community engagement, and creator-economy readiness at ALX Africa.
Associate Manager, Medical Communications, Content Solutions
Associate Manager developing global medical communications content for Pfizer’s pharmaceutical business. Creating manuscripts, presentations, digital media, and compliant medical affairs resources.
Content Marketing Manager
Content Marketing Manager owning end-to-end content production for VyOS open-source networking software. Publishing SEO-focused web, blog, email, and social content without engineering involvement.
Content Designer
Content Designer shaping UI language, terminology, and information architecture for Cisco’s security, observability, and platform software. Partnering across design, product, engineering, research, and marketing.
Content Optimization Specialist II
Knowable AI specialist translating commercial contract expertise into production LLM workflows. Supporting LexisNexis legal-information and analytics solutions with evaluation, governance, and operational adoption.
SEO Content Marketer – Fintech, Insurtech
SEO content marketer owning organic growth for Feathery’s AI workflow platform for financial institutions. Creating authoritative fintech and insurtech content that drives search visibility and pipeline.
Global HRSD Content Specialist
Global HRSD Content Specialist creating clear, searchable HR content for Danaher’s life-science, diagnostics, and biotechnology businesses. Enabling contributors and optimizing self-service knowledge through analytics and continuous improvement.
Marketing Expert – Content Marketing, AI Agent Environments
Content marketing expert designing realistic briefs, tools, and evaluation rubrics for Mercor’s AI training environments. Reviewing agent performance across research, production, prioritization, and QA workflows.