Vice President, FSP Operations
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Job Description
Vice President leading Cytel’s India-based FSP operations for pharmaceutical and biotechnology clients. Driving operational excellence, client delivery, workforce strategy, financial performance, and business growth.
Responsibilities:
- Develop and execute the strategic vision for Cytel's India-based FSP operations.
- Partner with global executive leadership to support business growth, operational scalability, and client success.
- Drive initiatives that enhance delivery quality, operational efficiency, employee engagement, and profitability.
- Serve as a key member of the global FSP leadership team.
- Lead large, multi-functional FSP teams supporting global pharmaceutical and biotechnology clients.
- Ensure consistent delivery of services across statistical programming, biostatistics, data management, clinical data science, and related functions.
- Establish and monitor operational KPIs, utilization metrics, productivity measures, and quality standards.
- Drive continuous improvement and process optimization initiatives.
- Act as an executive sponsor for strategic client partnerships.
- Build trusted relationships with senior stakeholders across sponsor organizations.
- Support business reviews, governance meetings, escalation management, and account growth opportunities.
- Ensure exceptional client satisfaction and long-term retention.
- Build, develop, and retain a high-performing leadership team across India.
- Create succession plans and leadership development programs to strengthen organizational capability.
- Foster a culture of accountability, collaboration, innovation, and client-centricity.
- Champion diversity, inclusion, and employee engagement initiatives.
- Own operational financial performance, including revenue delivery, margin management, forecasting, and resource planning.
- Partner with Business Development and Account Management teams to support new opportunities and strategic bids.
- Ensure efficient workforce planning aligned with current and future client demand.
Requirements:
- Bachelor's degree in Life Sciences, Statistics, Mathematics, Business, or a related discipline.
- 15+ years of experience within CRO, pharmaceutical, biotechnology, or clinical research environments.
- Significant leadership experience managing large global delivery organizations.
- Deep understanding of FSP, outsourced clinical development, and resource management models.
- Proven success leading teams of 200+ professionals across multiple functions and geographies.
- Strong financial acumen, including P&L ownership and operational budgeting.
- Demonstrated experience building senior-level client relationships.
- Experience leading India-based global capability centers or offshore delivery organizations.
- Experience supporting top-tier pharmaceutical and biotechnology organizations.
- Exceptional communication, influencing, and stakeholder management skills.
Benefits:
- Collaborative culture
- Meaningful work
- Opportunity to influence the future of clinical development
- Opportunity to lead a talented global team
- Opportunity to make a significant impact in a growing and evolving organization
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