Virtual Assistant – After-Hours Shift
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote after-hours Virtual Assistant monitoring NSA arbitration reselection workflows for CatalyzeX’s outsourced support operations. Tracking deadlines, maintaining case records, escalating exceptions, and managing shift handoffs.
Responsibilities:
- Monitor the arbitrator reselection process for the NSA department throughout the 5:00pm–12:00am window
- Keep cases moving through each stage without delay
- Track reselection triggers and notifications
- Flag cases requiring action or approaching a deadline
- Maintain accurate, current records of case status and changes
- Escalate time-sensitive or exception cases to the appropriate team member per protocol
- Provide consistent overnight coverage so nothing stalls before the next shift
- Deliver clean start-of-shift and end-of-shift handoff summaries
Requirements:
- Highly detail-oriented and organized
- Self-directed and reliable, comfortable working independently with minimal supervision during after-hours
- Strong written and verbal English communication
- Able to follow SOPs precisely and keep output consistent shift to shift
- Experience with arbitration, legal, insurance, subrogation, or claims processes is a strong plus
- Prior VA, back-office, or admin support experience
- High-speed internet required; minimum 20 Mbps or fiber connection
- Genuine, supported business laptop required with built-in hardware security and full-disk encryption enabled
- Windows 11, preferably Windows 11 Pro, 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on; or supported macOS on a 2020 model or newer Mac, preferably Apple Silicon M1 or newer, with FileVault enabled
- Chromebooks, tablets, and mobile devices are not permitted
- Minimum 8 GB RAM; 16 GB preferred
- Noise-canceling headset
- Power and internet backup required
- Availability Monday to Friday, 5:00pm–12:00am ET
Benefits:
- Remote work
- After-hours shift schedule, Monday to Friday, 5:00pm–12:00am ET
- 35 hours per week
- High-speed internet requirement with minimum 20 Mbps or fiber connection
- Business laptop with built-in hardware security and full-disk encryption
- Power and internet backup required
Similar Jobs
Legal Admin Executive
Legal Admin Executive managing vendors, payments, records, and onboarding for Binance’s global blockchain ecosystem. Coordinating administrative operations across departments and overseas stakeholders.
Executive Assistant
Executive Assistant/Admin reviewing documents and providing structured feedback. Supporting Mercor’s AI-training projects with domain expertise, analysis, and quality evaluation.
Executive Assistant
Executive Assistant supporting Cotiviti’s medical policy leaders. Managing calendars, meetings, domestic travel, budgets, onboarding, and confidential projects remotely.
Virtual Assistant
Virtual Assistant supporting BOLD Magazine, an independent publication covering fashion, lifestyle, culture, and technology. Managing editorial coordination, administration, CMS content, and social media.
Executive Assistant
Executive Assistant reviewing domain-specific documents and providing structured feedback. Supporting Mercor’s AI training projects through analytical evaluation and document expertise.
Virtual Assistant
Virtual Assistant supporting BOLD Magazine’s editorial and operational teams. Managing content, communications, social media, and contributor payment administration remotely.
Executive Assistant
Executive Assistant evaluating domain-specific documents for Mercor. Providing structured feedback that helps leading AI labs train and enhance frontier AI systems.
Executive Assistant
Executive Assistant evaluating domain-specific documents for Mercor. Providing structured feedback to help leading AI labs train and enhance frontier AI systems.
Executive Assistant
Executive Assistant reviewing domain-specific documents for quality and relevance. Contributing expert feedback to Mercor’s AI model training projects.
Executive Assistant
Executive Assistant reviewing and evaluating domain-specific documents for Mercor, which partners with AI labs to train frontier models. Providing structured feedback to improve AI systems.
High Level Executive Assistant
High Level Executive Assistant supporting two C-suite executives at an industrial engineering and mining solutions company. Managing priorities, accountability, operating cadence, and commercial pipeline visibility.
Executive Assistant
Executive Assistant supporting a busy executive with scheduling, logistics, and confidential tasks. ReWorks Solutions matches remote talent with clients and facilitates the hiring process.
Virtual Assistant
Virtual Assistant managing customer support, service jobs, warranties, and documentation for a Pacific clean-energy and utilities provider. Using Zendesk, Workflow Max, SharePoint, and related systems.
Medical Virtual Assistant, Spanish Bilingual
Spanish-bilingual medical virtual assistant preparing records, entering patient data, and supporting physician workflows remotely. Neolytix offers flexible hours and growth opportunities.
Bilingual Medical Administrative Virtual Assistant
Remote bilingual medical virtual assistant supporting MD Practice AI Solutions’ AI-driven medical practice operations. Managing scheduling, patient communication, reviews, analytics, and VoIP-enabled workflows.
Executive Assistant
Executive Assistant freeing TryHackMe’s co-founder to focus on high-impact priorities. Supporting operations across the bootstrapped cyber security training platform.
Senior Executive Assistant
Senior Executive Assistant serving as founder’s right hand across Peru and US knitwear manufacturing and clothing businesses. Coordinating inbox, systems, projects, and cross-functional operations.
Bilingual Dental Medical Virtual Assistant, English and Spanish Speaking
Bilingual virtual dental assistant supporting U.S. dental practices with scheduling, patient communication, and insurance verification. Managing pre-authorizations, treatment plans, billing, and dental records remotely.
Marketing and Admin Support Virtual Assistant
Remote virtual assistant managing Salesforce leads, construction data, and architectural education events for Outsource Access. Supporting architectural sales pipelines, product specifications, and architect relationship nurturing.
Executive Assistant, U.S. Tax Advisory, LATAM
Executive Assistant supporting the Chief of Staff of a U.S. boutique tax advisory firm. Managing calendars, projects, financial coordination, vendors, and operational follow-through.