VP, Claims
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Job Description
VP of Claims at Strala transforming claims processing with AI. Lead operational teams and product strategy to deliver exceptional outcomes for insurance companies.
Responsibilities:
- Attract, hire and manage high-performance claims teams, workflows, and QA frameworks
- Leads by example - including when necessary personally handling claims to drive optimal customer outcomes and to inform how our AI products are built
- Represent Strala's claims capabilities in sales outreach, RFP, onboarding, and executive discussions
- Leverage your industry network to drive conversations with carriers, MGAs, and captives
- Partner closely with Sales to shape SLAs and delivery models tailored to client needs
- Act as executive sponsor during implementation and long-term customer relationships
- Bring firsthand claims expertise into product and engineering discussions as an active, ongoing contributor to how our AI products get built
- Shape the design of our internal tooling and agentic AI products
- Define key data capture, workflow, and user experience requirements for adjusters so that claims expertise can be captured, structured, and scaled through technology
- Apply real-world insight to determine where AI and automation add value - and where human expertise remains essential
Requirements:
- Minimum of 12+ years experience in P&C claims, ideally spanning auto and liability
- 5+ years in a senior leadership role at a carrier, TPA, or MGA - preferably during a period of growth or transformation
- Proven ability to build and scale operational teams and systems from scratch
- Deep understanding of claims tech stacks, data strategy, and automation
- Tech-native and genuinely excited by AI - you are fluent working alongside engineers, comfortable with modern AI tooling, and energized by using technology to reinvent how claims are handled
- Comfortable in external-facing roles and effective at building long-term trust
- Willing to travel
- A grounded leader who can operate at both strategic and operational levels
- Bonus points if you have previously built a new claims department from scratch or have hands-on experience bringing AI or automation into a claims workflow
- You don't just tolerate an ambitious, fast-moving startup culture - you seek it out, embracing the shift from legacy insurance workflows that we are looking to disrupt to continuous experimentation and break-neck execution.
Benefits:
- Opportunity to shape a core function from the ground up, with strong ownership and influence on both team and product
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