VP of Services – Delivery
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Job Description
VP of Services & Delivery responsible for defining and scaling professional services and analytics at Brightfield. Leading teams to ensure value from TDX implementation and delivery.
Responsibilities:
- Set and scale the Services & Delivery operating model—strategy, structure, roles, and execution standards that drive customer outcomes and support growth.
- Own services revenue targets and support software expansion opportunities.
- Own end-to-end delivery across engagements (scoping, resourcing, governance, risk management, and quality).
- Lead and grow our data and analytics team, strengthening performance and developing the org design and hiring plan as we scale.
- Evolve our services GTM and offerings, including packaging, pricing/scoping discipline, and delivery playbooks across the customer lifecycle.
- Own services performance and core operating metrics, managing utilization, margin, engagement health, and time-to-value/adoption indicators.
- Build scalable standards and delivery best practices, frameworks, systems (methodologies, staffing models, operating cadence, QA, and customer-facing playbooks).
- Partner tightly with Customer Success, Sales/Presales, and Product to create clean handoffs, improve solutioning, and ensure customer learnings inform delivery and product evolution.
- Build and activate a partner delivery ecosystem, setting where partners fit, enabling them to deliver, and holding quality and customer satisfaction standards.
- Serve as an executive sponsor for key customers and partners, ensuring alignment on outcomes and driving resolution through complex delivery moments.
- Drive a high-ownership culture of accountability, inclusion, and continuous improvement across the team.
Requirements:
- 10+ years of experience leading services and delivery teams in B2B SaaS, technology, platform, and/or data/analytics environments.
- Experience in implementing and delivering data, analytics and AI solutions.
- Experience in managing a services P&L and services pricing structures.
- Proven track record scaling services in a way that improves time-to-value, customer satisfaction, and delivery predictability.
- Strong operational discipline, building the systems, metrics, and cadences that make delivery measurable and continuously improving.
- Experience developing delivery playbooks and packaged offerings that are repeatable, outcome-oriented, and easy to sell and deliver.
- Exceptional customer presence and executive communication—able to guide senior stakeholders through complex implementations and delivery moments.
- Demonstrated ability to lead cross-functionally and influence outcomes across Customer Success, Sales, Product, and technical/data teams.
- A builder’s mindset: you’re comfortable creating structure where it doesn’t yet exist and iterating quickly based on what the business needs.
- A people-first leader who sets high standards, coaches effectively, and builds an accountable, collaborative, remote-friendly culture.
- Comfort operating in ambiguity and prioritizing well in a fast-paced environment where both customer needs and internal priorities evolve.
Benefits:
- Equal Opportunity Employer
- Celebrates diversity
- Committed to creating an inclusive environment
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