Warranty Administrator
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Job Description
Warranty Administrator processing automotive warranty claims for The Original Warranty Processing Inc. Managing dealer accounts, claim records, repair-order compliance, and warranty-process improvements.
Responsibilities:
- Process warranty claims accurately and timely
- Manage assigned dealers and complete assigned claims
- Maintain positive communications with dealership staff, manufacturers, and WPI
- Maintain and update account specifics and handling requirements
- Maintain accurate claim records and detailed claim notes
- Respond to communications within WPI expectations
- Use internal reporting to reconcile work weekly and monthly
- Analyze problems, identify trends, and report issues affecting claim-processing efficiency
- Assist with creating and implementing action plans or strategies to improve warranty processes
- Communicate training or resource needs
- Self-report identified issues
- Review warranty repair orders for accuracy and compliance
- Communicate with and assist dealers with questions or issues
- Follow WPI policies and procedures for claim handling
- Perform other duties as assigned
Requirements:
- Direct Warranty Administrator experience
- Excellent communication and attention to detail skills
- Proficient or ability to learn new computer systems
- Prior experience in warranty processing required
- High School Diploma or GED equivalent
- Sound reasoning and math skills
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