Website Performance Manager
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Job Description
Website Performance Manager owning website relationships for automotive dealerships at Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, enhancements, and portfolio growth.
Responsibilities:
- Own the website relationship for automotive dealership clients
- Drive the vision and delivery of website products
- Support and respond quickly to dealership inquiries, solving most issues instantly
- Manage product retention while presenting revenue- and non-revenue-generating enhancements
- Assist with portfolio application growth and expand client relationships
- Monitor and maintain customer happiness
- Build and maintain relationships across a portfolio of clients
- Manage a full and/or complex account load
- Understand and articulate user problems and triage and prioritize bugs and issues
- Execute monthly customer reporting covering KPIs, Google Analytics, SEO, and customer priorities
- Assess, prioritize, and present customer feature requests to leadership
- Communicate priorities, timelines, and deadlines to customers
- Use Salesforce to create product backlogs, track cases, and monitor team efficiency
- Drive upsell, expansion, and upgrade opportunities to increase customer lifetime value
- Manage account progress and results independently to retain external clients
- Collaborate with digital, creative services, and other departments to coordinate priorities and requests
- Recommend site performance and enhancements involving creative services, third-party advisements, and responsive design
Requirements:
- BS/BA in related discipline OR an equivalent combination of education and work experience
- Minimum of 2-3 years' progressive and successful experience in retail automotive digital strategy, automotive agency and/or automotive retail management
- Demonstrated understanding of dealership operations
- Ability to effectively work with all levels within the dealership
- Working knowledge of digital marketing strategy for websites and advertising, including SEM, display, SEO, Google Ads, and Bing
- Google certifications in Ads, Analytics, Video, Mobile, etc.
- Written, verbal, phone communication, and interpersonal skills
- Customer service skills and relationship management capabilities
- Ability to work in a team environment
- Knowledge of Salesforce
- Proficiency with MS Office, including Word, Excel, and PowerPoint
- Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
- Solid analytical skills and data-driven thinking
- Ability to work independently
- Ability to support 8:30AM-5:30PM Eastern business hours
- Candidates must reside in the Continental U.S.; Eastern or Central time zones highly preferred
Benefits:
- Up to $15K in annual bonus/commission opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Paid vacation
- Wellness benefits
- Company benefit offerings
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