Website Performance Manager
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Job Description
Website Performance Manager owning website relationships for automotive dealerships at Team Velocity, a full-service automotive marketing agency. Driving retention, reporting, issue resolution, and portfolio growth.
Responsibilities:
- Own the website relationship for automotive dealership clients
- Build and maintain a portfolio of client relationships
- Manage full and/or complex account loads
- Respond to dealership inquiries and solve issues quickly
- Understand and articulate user problems and triage and prioritize bugs and issues
- Execute monthly customer reporting covering KPIs, Google Analytics, SEO, and customer priorities
- Assess, prioritize, and present customer feature requests to leadership
- Communicate priorities, timelines, deadlines, and guidance to customers
- Use Salesforce to create product backlogs, track cases, and monitor team efficiency
- Drive portfolio application growth through upsell, expansion, and upgrades
- Manage account progress and results to support external client retention
- Collaborate with digital, creative services, and other departments to coordinate priorities and requests
- Recommend site performance improvements and enhancements involving creative services, third-party advisements, and responsive design
- Monitor retention, expansion, engagement, adoption, and advocacy KPIs
Requirements:
- BS/BA in related discipline OR an equivalent combination of education and work experience
- Minimum of 2–3 years’ progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management
- Demonstrated understanding of dealership operations
- Proven ability to effectively work with all levels within a dealership
- Working knowledge of digital marketing strategy for websites and advertising, including SEM, display, SEO, Google Ads, and Bing
- Google certifications, including Ads, Analytics, Video, or Mobile
- Written, verbal, phone communication, and interpersonal skills
- Customer service and relationship management capabilities
- Ability to work independently and in a team environment
- Knowledge of Salesforce
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
- Solid analytical skills and data-driven thinking
- Ability to support 8:30 AM–5:30 PM Eastern business hours
- Candidates must reside in the Continental U.S.
Benefits:
- Up to $15K in annual bonus/commission opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Paid vacation
- Wellness benefits
- Remote work arrangement
- Salaried position
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