Website Performance Manager
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Job Description
Website Performance Manager owning dealership website relationships for Team Velocity, an automotive marketing agency. Driving retention, reporting, product enhancements, and portfolio growth.
Responsibilities:
- Own website relationships for automotive dealership clients
- Shift client support from reactive to proactive and drive website product vision and delivery
- Respond quickly to dealership inquiries and resolve most issues immediately
- Drive product retention and present revenue- and non-revenue-generating enhancements
- Support portfolio application growth through relationship expansion and customer happiness monitoring
- Build and maintain client portfolio relationships
- Manage full and/or complex account loads
- Understand and articulate user problems; triage and prioritize bugs and issues
- Execute monthly customer reporting covering KPIs, engagement rates, lead submissions, behavior, Google Analytics, SEO, and customer priorities
- Assess, prioritize, and present customer feature requests to leadership
- Communicate priorities, timelines, and deadlines while providing customer guidance
- Use Salesforce to create product backlogs, track cases, and monitor team efficiency
- Drive upsell, expansion, and upgrade opportunities with Customer Success counterparts
- Manage account progress and results to support external client retention
- Collaborate with digital, creative services, and other departments to coordinate priorities and requests
- Recommend site performance enhancements, creative services, third-party advisements, and responsive design improvements
- Monitor KPIs including retention, expansion, engagement, adoption, and advocacy
Requirements:
- BS/BA in related discipline OR an equivalent combination of education and work experience
- Minimum of 2–3 years' progressive and successful experience in retail automotive digital strategy, automotive agency, and/or automotive retail management
- Demonstrated understanding of dealership operations
- Proven ability to work effectively with all levels within a dealership
- Working knowledge of digital marketing strategy for websites and advertising, including SEM, display, SEO, Google Ads, and Bing
- Google certifications (Ads, Analytics, Video, Mobile, etc.)
- Demonstrated written, verbal, phone communication, and interpersonal skills
- Demonstrated customer service and relationship management capabilities
- Ability to work independently and in a team environment
- High energy, enthusiasm, resilience, determination, proactiveness, relentlessness, and drive
- Knowledge of Salesforce
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Working knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
- Solid analytical and data-driven thinking skills
- Ability to work independently
- Must support 8:30 AM–5:30 PM Eastern business hours
- Candidates must reside in the Continental U.S.; Eastern or Central time zones highly preferred
- Must submit a current resume and contact information
Benefits:
- Up to $15K in annual bonus/commission opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with matching
- Paid vacation
- Wellness offerings
- Remote work arrangement
- Salaried position
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