Weekend Strategic Partnership Specialist, Customer Care
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Job Description
Strategic Partnership Specialist managing customer and vendor relationships in waste management and recycling. Focused on enhancing sustainability and operational efficiencies while retaining customers and growing the business.
Responsibilities:
- Effectively Manage and grow Book of Business in the Strategic Partnership Team.
- Ensuring retention metrics and customers remain under long-term contracts.
- Generating new opportunities within existing customer network for new sites, adding new services for existing customers.
- Attending sales meetings and conducting business reviews with Key Accounts regularly.
- Ensure daily use of CRM for customer activities and sales pipeline management.
- Using customer and prospect CRM management software and updating relevant information held in these systems daily.
- Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.
- Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.
- Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.
- Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.
- Executing service requests directly with hauling partners, including but not limited to extra pickups, temporary bins, roll-off haul requests.
- Other duties or projects as requested.
Requirements:
- 2+ years experience in Account Management, procurement negotiations, and/or customer success.
- Bachelor degree or equivalent
- Must have excellent verbal and written communication skills.
- Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision
- Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results
- Self-driven with the ability to effectively prioritize and execute tasks
- Ability to work in a team environment, while delivering independent results
- High degree of knowledge of service industry is preferred
- Experience working in robust Enterprise Resource Planning (ERP) system such as Microsoft Dynamics, Oracle, SAP or Netsuite.
Benefits:
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Paid Vacation
- Holidays
- Sick Days
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