Workplace Technology Support Specialist
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Job Description
Workplace Technology Support Specialist providing IT support and managing technologies at CoinFlip. Collaborating on troubleshooting and managing SaaS platforms within a global digital currency company.
Responsibilities:
- Provide Tier ½ technical support for end-user devices, collaboration tools, and SaaS applications
- Troubleshoot hardware, software, network, and access issues across Windows, macOS, and mobile platforms
- Maintain IT support ticketing in Jira Service Management, ensuring timely resolution and SLA adherence
- Assist in onboarding and offboarding of employees, including account setup, device provisioning, and access management
- Escalate complex issues to the Workplace Technology Support Lead or other teams as needed
- Deploy, configure, and support laptops, desktops, mobile devices, and peripherals
- Manage and enforce security policies via MDM solutions
- Perform routine maintenance, updates, and patches on IT-supported devices
- Assist with IT asset management, tracking devices throughout their lifecycle
- Support Microsoft 365, Teams, SharePoint, and other collaboration tools
- Assist with user account provisioning, permissions management, and access troubleshooting
- Provide guidance to employees on IT best practices, security awareness, and self-service solutions
- Identify common support trends and work with the team to implement self-service solutions and automation
- Document troubleshooting guides, FAQs, and IT support procedures
- Assist in testing and rolling out new workplace technology solutions
Requirements:
- 1-3 years of IT support, help desk, or workplace technology support
- Strong troubleshooting skills in Windows, macOS, and mobile device environments
- Experience with Microsoft 365, Teams, and SaaS application administration
- Familiarity with ITSM ticketing tools
- Understanding of basic networking concepts, identity & access management, and security best practices
- Strong customer service, communication, and documentation
- Nice to have: Experience with MDM solutions
- Basic scripting or automation experience in PowerShell, Bash, or Python
- IT certifications such as CompTIA A+, Microsoft 365 Certified, or ITIL Foundation
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan with company match up to 4%
- Performance based bonuses
- Paid time off
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