Account Associate
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Account Associate providing operational and customer support within the Account Management team. Helping to drive customer satisfaction and coordinating account activities at healthcare data company.
Responsibilities:
- Provide operational and coordination support for our provider accounts in partnership with Account Managers
- Develop ability to assess customer satisfaction, retention risk identification, and assist with issue communication
- Submission/management of support tickets for issues related to access, IT, site IDs, etc.
- Manage customer-facing escalations as initial point of contact and coordinate internal response via emails, setting up meetings, and follow ups to lead to issue resolution
- Monitor and track outstanding customer issues, escalations and operational requests to ensure timely resolution and communication.
- Assist in successful execution of projects by coordinating activities across IT/Development, Finance, Growth, Operations, and Account Management teams.
- Manage creation/changes to SOPs, workflows, job aids, and operational documentation
- Conduct and review reporting related to KPIs to identify trends, risks, or follow-up opportunities
- Manage provisioning/access for current and new clients during implementation
- Maintain accurate account documentation, health indicators, and risk flags
- Support recurring customer communications including operational updates, issue follow-ups, and outage notifications.
- Identify recurring workflow challenges or operational gaps to create opportunities for process improvement
- Manage billing issue resolution in partnership with Finance
- Other duties as assigned
Requirements:
- Bachelor’s degree in Business, Healthcare Administration, HIM, or related field (or equivalent experience)
- 2-4 years experience in account coordination, customer support, customer success, healthcare operations, or related customer-facing operational environments.
- Strong communication and relationship management skills
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Ability to coordinate cross-functional activities and drive timely follow-through
- Demonstrated ability to collaborate effectively across teams and functions
- Ability to interpret performance data and explain outcomes to customers
- Familiarity with HIPAA-regulated environments preferred
- Proficiency in Microsoft Suite (Powerpoint, Excel, Outlook, etc.) highly desirable
- Comfort operating in a fast-paced, matrixed organization
- Ability to travel up to 10-25%
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Similar Jobs
Strategic Account Executive – DACH
Strategic Account Executive at Nerdio collaborating with Microsoft sales teams. Focused on identifying AVD opportunities and driving business growth in the technology sector.
Account Executive
Account Executive generating leads and driving business growth for veterinary AI at CoVet. Responsible for cold calling strategies and client engagement in the veterinary industry.
Account Executive
Account executive at Mercos connecting with clients to ensure solutions deliver results. Driving retention through metrics analysis, upsell strategies, and complex negotiations.
Territory Sales Representative – Florida
B2B Sales Consultant hunting for new business customers at Staples. Focuses on effective selling skills and internal partnerships for driving sales in Florida.
Account Executive, Business Teams Sales
Account Executive in Business Team Sales for T-Mobile connecting small businesses with wireless solutions. Focused on lead generation, customer relationship management, and achieving sales quotas.
Account Executive - Business Teams Sales
Account Executive, Business Team Sales role at T-Mobile focused on building customer relationships and driving sales. Seeking results-driven professionals to acquire new small business accounts.
Senior Sales Executive
Senior Sales Executive responsible for driving profitable revenue growth through enterprise customer relationships. Focused on consultative selling and delivering measurable value.
Senior Account Director, Business Development – Bioanalytical Labs
Senior Account Director driving consultative sales in clinical research and laboratory services for Thermo Fisher Scientific. Collaborating with pharmaceutical and biotech decision-makers to enhance global health outcomes.
SLED/Public Healthcare Account Executive
SLED/Public Healthcare Account Executive helping develop and grow enterprise technology solutions in public sector. Focused on account growth and pipeline management with SLED/Public Sector customers.
Senior Strategic Account Executive
Senior Strategic Account Executive at Cohesity driving new logo acquisition and expanding strategic accounts. Engaging C-level decision makers and delivering on complex technical sales cycles.
Senior Account Executive/Federal
Senior Federal Account Executive driving enterprise sales for Cohesity's AI-powered data security solutions. Managing enterprise accounts and expanding client base in a competitive environment.
College and University Sales Representative
WASH seeking experienced Outside Sales Representative focusing on College and University segment. Drive revenue and strengthen existing business while identifying new opportunities across USA.
Account Executive
Underwriting Account Executive at CRC Group coordinating execution and servicing of assigned accounts. Managing the account lifecycle from submission through binding and renewal with internal and external stakeholders.
Account Executive, SMB Team Sales
Account Executive for SMB Team Sales at T-Mobile. Focused on new customer acquisition and relationship building in underserved markets.
Sales Representative, Concrete Admixtures – Southern CA
Sales Representative focused on selling MAPEI's concrete admixtures through demonstrations and customer engagement in Southern California. Building strong relationships and driving sales performance.
Inside Sales Executive
Inside Sales Executive developing relationships and achieving sales targets in the technology sector. Leveraging multi-channel communication to drive sales processes and customer adoption.
Senior Account Director
Lead enterprise account partnerships as Sr. Account Director at Knotch. Optimize content performance with strategic insights and AI-driven capabilities.
Account Executive
Account Executive responsible for driving SaaS sales in partner ecosystem management. Engaging in outbound prospecting, managing sales pipeline, and collaborating with marketing and customer success teams.
Enterprise Account Executive
Enterprise Account Executive driving revenue across EnsembleIQ's four-brand portfolio in CPG, retail, and tech industries. Requires consultative selling and new business acquisition.
Account Executive – Splunk Commercial
Account Executive at Splunk driving revenue growth for Commercial accounts. Collaborating with teams to foster customer success and achieve sales objectives.