Account Executive
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Job Description
Account executive at Mercos connecting with clients to ensure solutions deliver results. Driving retention through metrics analysis, upsell strategies, and complex negotiations.
Responsibilities:
- Expand your client portfolio and secure MRR through upsell, cross-sell, and retention strategies;
- Monitor the financial health metrics of your portfolio, ensuring the expansion and retention needed for positive exit outcomes;
- Schedule and conduct meetings with clients in your portfolio, actively participating in strategic plans and identifying improvement opportunities using Mercos solutions;
- Proactively contact the entire client portfolio on a cycle of up to 90 days;
- Identify clients' complex needs and efficiently route them to the appropriate internal teams, ensuring delivery quality;
- Develop a deep understanding of clients' businesses and future plans, creating tailored strategies to deliver continuous value;
- Serve as the client's voice within Mercos, connecting their needs with Product, Development, Partners, Finance, and other teams;
- Represent Mercos at trade shows and events in São Paulo or other regions of the country;
- Be available for frequent travel (approximately one week per month) to cover events;
- Participate in MercosCast and host livestreams focused on the customer base to increase product engagement and generate new opportunities;
- Develop rapid, investigative action plans with clients to reverse cancellation requests (churn);
- Keep tracking and management tools (CRM) rigorously up to date;
- Lead contract negotiations, plan migrations, user package changes, and annual adjustments;
- Contribute to the ongoing review of team processes to improve execution and collective results;
- Complete mandatory Mplayers development track trainings and actively build your PDI (Individual Development Plan) through 1:1s with leadership.
Requirements:
- Experience managing an account portfolio and generating new business within active accounts;
- Strong technical knowledge of SaaS metrics and KPIs (MRR, Churn, LTV, CAC, etc.);
- Advanced negotiation, persuasion, and commercial conflict-management skills;
- Analytical skills to interpret complex business scenarios and translate them into action plans;
- Ability to coach and guide clients on software features and usability;
- Experience managing a sales funnel and opportunities;
- Familiarity with using and strategically maintaining CRM tools.
Benefits:
- 💰PLR - Profit Sharing Program
- 🍎Home-office allowance + meal/food voucher on the Caju flexible benefits card
- 🤑Budget to set up your home office
- 🚑Health and Dental plan with nationwide coverage
- 👩🏽⚕️Access to Moodar for online psychological support (benefit extendable to family members)
- 💻Access to an educational platform with full scholarships for undergraduate, graduate, short courses, language courses and MBA
- 🏋🏼♀️Wellhub (formerly Gympass): App access to partners for physical activities (gyms) and well-being partners for the physical, emotional and nutritional care of you and your family
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