Account Coordinator, Digital Marketing Experience
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Job Description
Account Coordinator supporting Account Managers with client communications and campaign reporting. Utilizing digital marketing tools and providing insights for performance improvements.
Responsibilities:
- Provide support for a team of Account Managers by assisting with client communication, campaign reporting, and project coordination.
- Ensure all campaign and tracking information is documented within project management systems like TaskRay and Salesforce.
- Assist Account Managers with client requests and optimization requests, while also proactively providing client outreach and follow-up on property updates, new specials, leasing insights, floor plan focuses, and new marketing assets.
- Support Account Managers with detailed notes during client calls, translating them into actionable tasks for internal teams in TaskRay.
- Ensure PMC, property and contact records are kept up to date in Salesforce as well as overall maintenance and upkeep.
- Assist with monthly client-facing reporting notes ensuring data accuracy and highlighting key insights.
- Download performance reports and review individual PDFs to ensure all data is accurate and metrics meet benchmarks.
- Submit and manage internal troubleshooting tasks, service mapping issues and complete service tracking audits.
- Assist with developing ad copy, conducting search query reports and managing keyword updates.
- Perform account-wide changes for repeatable, manual tasks that impact the entire portfolio.
- Work selflessly with other departments to provide timely and prompt responses to all client and internal team members.
- Actively participate in department meetings and brainstorming sessions, contributing insights and solutions to enhance operational efficiencies.
- Stay up-to-date with trends, best practices, and platform algorithm changes across both the multifamily and digital marketing industry.
Requirements:
- 2 plus years of experience in paid media, digital marketing, or a similar role.
- Proficiency with paid media platforms such as Google Ads, Facebook Ads, and LinkedIn Ads.
- Strong analytical skills with the ability to draw actionable insights from data.
- Excellent communication and collaboration skills.
- Detail-oriented and highly organized.
- Self-motivated and eager to learn in a fast-paced environment.
- Google Ads and Facebook Blueprint certifications are a plus.
Benefits:
- Paid for 5 days while working only 4 days a week (Remote)
- Career growth and learning opportunities
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