Account Executive
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Job Description
Account Executive supporting entrepreneurs with US company formation and compliance through GBS Group’s LLC Hub. Managing client satisfaction, service delivery, upselling, and retention across LATAM.
Responsibilities:
- Incorporate companies and help clients maintain compliance with federal, state, and local regulations
- Monitor and analyze operational processes to identify improvements and implement streamlined procedures
- Engage current clients to ensure satisfaction, identify upsell opportunities, and retain long-term relationships
- Anticipate and resolve day-to-day operational challenges in service delivery
- Serve as the main client contact throughout service delivery
- Coordinate with Billing, Accounting, and Taxes teams to ensure smooth service delivery
- Follow up with clients to confirm services were delivered as expected and on time
- Adapt to shifting priorities, new processes, and unexpected challenges
- Ensure accuracy in service documentation, communications, and internal processes
- Provide administrative support for start-ups and assist other departments as required
Requirements:
- Advanced level of English and Spanish
- Bachelor’s degree in Business Administration, Economics, Finance, Accounting, International Business, or a related field
- Intermediate Google Apps and Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint
- Strong research and analytical skills
- Excellent writing and communication skills in English and Spanish
- Extraordinary interpersonal and problem-solving skills
- Ability to identify upselling opportunities and promote additional services
- Strong customer service skills
- Ability to analyze operational challenges and develop solutions
- Strong judgment and decision-making skills
- Proactive communication with clients and internal stakeholders
- Ability to streamline processes and enhance efficiency
- High level of accuracy in documentation, communication, and operational procedures
- Comfortable working in a fast-paced and changing environment
- Prior experience working in a tax or accounting firm is ideal but not required
Benefits:
- Full-time contractor employment
- Remote work anywhere in LATAM
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