Account Executive
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Job Description
Inside Account Executive managing up to 500 multifamily accounts for Valet Living’s essential services business. Driving renewals, retention, client satisfaction, and upsell revenue remotely.
Responsibilities:
- Manage a book of up to 500 multifamily accounts across multiple markets
- Develop retention strategies and ensure client satisfaction and contract renewals
- Serve as the lead point of contact for client interactions
- Build strong relationships and deepen engagement across the account portfolio
- Identify and communicate upsell opportunities and new business potential to sales partners
- Respond to service issues and resolve escalations
- Proactively manage client and operational-partner concerns
- Use Salesforce to manage workflows and identify at-risk accounts
- Prioritize outreach based on service performance and client needs
- Partner with field operations and sales teams to drive solutions and facilitate service recoveries
- Document client interactions, issue resolutions, and contract updates
- Track account health and performance
Requirements:
- Minimum 1-2 years in a B2B sales or account management role
- Ideally managing a high-volume client portfolio
- Excellent verbal and written communication skills
- Ability to influence and problem-solve effectively
- Exceptional time management skills
- Ability to prioritize in a fast-paced environment
- Proven ability to work cross-functionally with sales and operations teams
- Salesforce experience preferred
- Proficient in Microsoft Office Suite
- Multifamily or service industry experience is a plus
- Bachelor’s degree in Business, Communications, Marketing, or a related field preferred
- Preference for candidates in CST time zone
Benefits:
- Medical, dental, and vision coverage for you & your family
- HSA with employer contributions
- Flexible Spending Accounts
- No preset accruals—manage your time and work-life balance your way
- 10 company-paid holidays
- 401k with company match
- Life and disability insurance
- AD&D
- Business travel coverage
- Tuition reimbursement up to $5,250 per year
- Access to online education center
- Referral bonuses
- Pet insurance
- Associate assistance programs
- Discount programs
- Rewards and recognition
- Free access to Torch Fitness virtual programs
- Monthly incentive with uncapped potential based on retention and upsell success
- Monthly guarantee during ramp-up period
- Fully remote work environment
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