Account Executive
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Job Description
Account Executive managing key client relationships across healthcare providers and financial institutions. Driving revenue growth, operational delivery, and client satisfaction as part of Guidehouse's healthcare services.
Responsibilities:
- Own and grow key client relationships across a portfolio of healthcare providers and financial institution (lockbox) clients, ensuring high client satisfaction and long-term partnership value
- Drive revenue growth and wallet share expansion through: Contract renewals and renegotiations; Expansion of Payment Automation and Lockbox Healthcare service offerings
- Lead end-to-end account management, including: Financial performance (revenue, margin, forecasting accuracy); Operational delivery oversight and service quality; Executive-level stakeholder engagement
- Develop and execute account strategies (1–3 year horizon) aligned with client objectives and Guidehouse growth priorities
- Partner cross-functionally with Product, Operations, Finance, and Technology teams to: Improve revenue recognition and billing accuracy; Drive automation and process standardization (e.g., invoicing, reporting, workflows); Enable scalable delivery models
- Lead complex commercial discussions and negotiations with healthcare systems and banking clients, including pricing, scope, and contractual terms
- Ensure compliance, governance, and risk management, including: Regulatory and contractual obligations (e.g., PCI, data privacy, audit readiness); Engagement governance frameworks and documentation
- Drive operational transformation initiatives, including implementation of tools, automation, and service delivery improvements
- Provide mentorship to junior account managers and analysts, improving team capability, scalability, and performance
- Collaborate and work with offshore Delivery centers
Requirements:
- 10+ years of experience in Account Management, Client Services, or Consulting within Healthcare Revenue Cycle Management (RCM), Payment Automation, or Financial Services
- Proven experience managing client portfolios with ownership of revenue and margin performance
- Strong understanding of Healthcare RCM workflows (e.g., ERA, billing, reconciliation)
- Payment processing and/or bank lockbox operations
- Demonstrated ability to drive contract negotiations, and client expansion strategies
- Lead cross-functional initiatives across product, operations, and finance
- Influence senior client stakeholders and internal leadership
- Experience with financial forecasting, pricing models, and revenue recognition processes
- Strong analytical and problem-solving skills with ability to manage ambiguous and complex business challenges
- Bachelor’s degree required (Relevant experience may be substituted for formal education or advanced degree)
Benefits:
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
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