Account Executive
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Job Description
Account Executive driving new business, account growth, and upselling for Emplifi’s autonomous CX platform. Managing digital marketing software sales across North American territories.
Responsibilities:
- Prospect and identify new business opportunities within the designated territory or named accounts
- Develop and maintain a robust pipeline through networking, research, and referrals
- Present digital marketing solutions to potential clients
- Foster and grow relationships with existing clients with Solution Consultants and Customer Success Managers
- Understand client goals and needs to identify cross-selling and upselling opportunities
- Review client campaigns and provide insights, optimization suggestions, and reports
- Develop and execute sales strategies for assigned territories or named accounts
- Use CRM tools to track interactions, sales progress, and client information
- Provide market, competition, and customer feedback to marketing and product teams
- Collaborate with marketing, product, customer support, customer success, solution consulting, and business development teams
- Identify, research, engage, and qualify potential leads
- Manage and update the sales pipeline using CRM tools
- Forecast sales activities and revenue outcomes
- Evaluate and prioritize leads
Requirements:
- Bachelor's degree in Business, Marketing, Communications, or a related field strongly preferred
- Minimum of 5 years of sales experience, preferably in the digital marketing industry
- Proven track record of meeting and exceeding sales quotas
- Strong understanding of digital marketing services including e-commerce, social media, content marketing etc.
- An AI-first mindset, with the ability to continuously leverage AI tools to simplify processes, streamline workflows, boost efficiency, and drive measurable business impact
- Excellent verbal and written communication skills
- Proficiency in using CRM tools like Salesforce or HubSpot
- Ability to work independently and as part of a team
- Strong negotiation and presentation skills
Benefits:
- A dynamic, fast-paced international work environment
- Opportunities to partner with world-renowned brands at an industry-leading CX tech company
- An agile, collaborative culture rooted in trust, flexibility, and open communication
- Continuous exposure to cutting-edge technologies and an environment that champion innovation
- Flexible work arrangements to support work-life balance
- Unlimited Paid Time Off (PTO)
- 13 paid holidays, designated sick leave, and paid community service days
- Comprehensive health coverage, including medical, dental, vision, and life insurance options
- Paid parental leave program
- Company-paid short-term and long-term disability protection
- 401(k) retirement plan with company match
- Comprehensive Employee Assistance Program (EAP)
- Ongoing learning and professional development opportunities powered by Emplifi Academy
- Accommodations available upon request at any stage of the recruitment process
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