Account Executive
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Job Description
Account Executive managing client relationships for Cigna Healthcare, delivering high-quality service and supporting strategic growth through effective communication and problem-solving.
Responsibilities:
- Serve as a primary relationship owner for assigned accounts, ensuring clear, proactive communication and a strong client experience.
- Partner with brokers, carriers, and internal teams to support new business placement and renewal strategy execution.
- Analyze claims and cost data to develop insights, reports, and recommendations that support client decision-making.
- Support implementation of new clients, ensuring a smooth onboarding experience and timely completion of key milestones.
- Facilitate meetings with clients and stakeholders to align on plan performance, strategy, and opportunities for improvement.
- Respond to client inquiries and resolve issues efficiently, ensuring timely and accurate follow-through.
- Assist with plan design updates and collaborate with carriers to support rate negotiations and adjustments.
- Maintain accurate documentation, reporting, and internal communication related to client accounts.
- Monitor account performance and identify opportunities to enhance service delivery or drive business growth.
- Support communications related to plan changes, regulatory updates, and client-specific initiatives.
- Travel to client sites as needed to build relationships and support account needs.
Requirements:
- Minimum 3+ years of experience in account management, client services, or healthcare/insurance-related roles.
- Strong communication skills with the ability to engage effectively with clients and stakeholders.
- Analytical skills with the ability to interpret data and present meaningful insights.
- Strong organizational and problem-solving abilities with attention to detail.
- Proficiency in Microsoft Office, including Excel and PowerPoint.
Benefits:
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
- leaves of absence
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