Account Executive
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Job Description
Account Manager managing renewals and expansions of contracts in a top cybersecurity firm. Collaborating with cross-functional teams to drive retention and long-term customer value.
Responsibilities:
- Own and manage the end-to-end renewal lifecycle for assigned customer accounts, ensuring on-time, accurate, and successful contract renewals.
- Drive expansion opportunities including upsells, cross-sells, seat growth, and term extensions across the portfolio.
- Develop and execute account renewal and growth strategies aligned to customer outcomes and business objectives.
- Forecast renewals and expansion accurately and maintain pipeline hygiene in CRM systems.
- Act as the primary commercial point of contact for customers post-sale, building trusted relationships with procurement, IT, security, and executive stakeholders.
- Partner with reseller and channel partners to coordinate renewal motions, pricing, and deal execution.
- Collaborate closely with Customer Success Managers to align adoption, value realization, and renewal strategy.
- Engage Sales Engineering and Account Executives as needed to support complex expansions or technical validation.
- Work with Sales, Finance, Legal, and Operations to structure and close renewal and expansion agreements.
- Identify and proactively mitigate renewal risks, escalating issues as appropriate.
- Provide customer and partner feedback to internal teams to improve offerings, processes, and customer experience.
- Maintain strong knowledge of our cybersecurity solutions, licensing models, and competitive positioning.
- Understand customer security priorities, budget cycles, and procurement processes.
- Navigate complex buying environments with multiple stakeholders and approval layers.
Requirements:
- >5 to 8 Years of relevant work experience
- Bachelor's Degree in Business Administration, Marketing, Engineering, or related field required or relevant work experience.
- Excellent communication and interpersonal skills.
- Customer-centric and consultative mindset.
- High adaptability and learning agility.
- Proactive, self-motivated, and results-oriented.
- Team player with strong collaboration skills.
- Analytical thinking and problem-solving ability.
- High ethical standards and integrity.
- Experience in B2B sales, preferably in technology, software, or security solutions.
- Strong negotiation skills, large account relationship management, and consultative approach.
Benefits:
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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