Phone Sales Representative – Aftermarket Auto Parts
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Job Description
Sales Tech I at Turn5 helping automotive enthusiasts find the best aftermarket parts for their vehicles. Responsible for customer communication and sales follow-up across various channels.
Responsibilities:
- Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
- Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
- Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
- Uses excitement and product knowledge to sell automotive accessories.
- Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
- Builds rapport with customers to foster repeat business up to and including service-related issues.
- Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
- Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.).
- Answers questions/educates customers, providing purchasing suggestions as necessary.
- Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc.
- Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
- Notifies Sales leadership team of trends or problems encountered.
- Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles.
- Participates in special projects and performs other duties as assigned by management.
Requirements:
- Education: High school diploma or an equivalent combination of education and experience.
- Must have or have the ability to acquire automotive knowledge in all supported vehicles.
- Excellent sales ability and some product knowledge or ability to learn.
- Ability to maintain attendance as defined by company policy.
- Ability to maintain professionalism and use tact when dealing with difficult customers.
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
- Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Upon hire, successful completion of the Turn5 sales new hire training program.
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT.
- Bi-lingual a plus
Benefits:
- Health Insurance: Medical, dental, and vision coverage
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
- Automotive Enthusiast Program: Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
- Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
- Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance
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