Account Manager

Posted 1hrs ago

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Job Description

Account Manager managing client relationships and optimizing programmatic advertising campaigns on StackAdapt’s AI-powered marketing platform. Driving retention, ROI, and account growth for Toronto-based clients.

Responsibilities:

  • Act as the main point of contact for a portfolio of clients across a wide range of verticals
  • Design unique campaign strategies within the StackAdapt platform
  • Provide regular reporting on campaign goals and strategic solutions and optimizations to meet KPIs
  • Set up and traffic advertising campaigns on the StackAdapt DSP, including third-party tag implementation and pixel creation/troubleshooting
  • Identify upselling opportunities and improve services through tools, procedures, and reports aimed at increasing efficiency
  • Optimize campaigns and recommend new opportunities by analyzing campaign performance regularly
  • Conduct in-person and virtual meetings, presentations, Quarterly Business Reviews, and training/education
  • Provide strategic thought leadership and act as a strategic advisor to clients
  • Travel up to 20% of the time
  • Collaborate with Account Executives, Client Service support teams, and cross-functional teams to maximize customer campaign ROI
  • Manage user adoption, campaign management, client retention, and account expansion opportunities

Requirements:

  • 3+ years of experience in Real Time Bidding/programmatic expertise (DSP, Ad Network)
  • Experience running Google Ad Words, Facebook Ads or campaigns executed through a DSP as a self-serve user
  • Proven success in managing client relationships and delivering service excellence
  • Focus on retaining accounts and growing revenue
  • Ability to grasp and communicate technical concepts and platform-based knowledge
  • Familiarity with the latest digital advertising trends and ideas
  • Experience working with complex databases is a plus

Benefits:

  • Highly competitive salary
  • Retirement/ 401K/ Pension Savings globally
  • Competitive Paid time off packages including birthday's off!
  • Access to a comprehensive mental health care program
  • Health benefits from day one of employment
  • Work from home reimbursements
  • Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
  • Robust training and onboarding program
  • Coverage and support of personal development initiatives (conferences, courses, books etc)
  • Access to StackAdapt programmatic courses and certifications to support continuous learning
  • An awesome parental leave program
  • A friendly, welcoming, and supportive culture
  • Our social and team events!
  • Annual bonuses, commissions, equity awards, and a comprehensive benefits package may be available depending on the role