Account Manager
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Job Description
Account Manager owning onboarding, retention, and expansion for Property Leads’ real-estate and home-services lead customers. Managing relationships, account health, and revenue growth.
Responsibilities:
- Take the handoff from Sales at go-live
- Run onboarding and get each customer to early results fast
- Monitor account health, including purchase frequency, lead quality feedback, support history, and payment activity
- Reach out before customers go quiet
- Build goodwill by responding fast, telling customers the truth, following through, and advocating internally
- Grow accounts through new markets and increased budget once core concerns are resolved
- Overcome objections and redirect at-risk accounts back to their original goal
- Log every customer conversation, risk, and outcome in the CRM
- Retain customers when they request cancellation
- Increase customer spending through larger budgets and additional markets
- Build and maintain relationships with every customer
- Gather testimonials and referrals to Property Leads
Requirements:
- 3–5+ years owning a book of B2B accounts, with a measurable record of keeping customers and growing their spend
- Ability to report retention rate and expansion revenue closed
- Experience owning a book of business and building genuine relationships with customers
- Strong negotiation, objection handling, and de-escalation skills
- Comfortable in a CRM and managing a pipeline
- Nice to have: lead-gen or other repeat-purchase experience
- Nice to have: real estate investor, roofer, or very small-business customers
- Nice to have: experience as a real estate investor/agent or roofer
Benefits:
- 401k
- Medical
- Vision
- Dental
- A fast, low-bureaucracy team where your work has direct, visible impact
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