Account Manager
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Job Description
Account Manager responsible for building relationships with dealers using TOOLBX's e-commerce platform. Drive user engagement, satisfaction, and success through effective relationship management and collaboration.
Responsibilities:
- Drive user engagement by identifying opportunities to help dealers adopt digital order management
- Liaise with cross-functional teams (Engineers, Onboarding, Product, Sales) to build relationships, troubleshoot and advocate for dealers’ needs
- Act as the main point of contact for all active E-Commerce dealers at TOOLBX
- Work closely with the Implementation Manager to get dealers ready for launch and manage the post-onboarding journey to drive dealer success
- Be the voice of the dealer to drive product / business related changes
- Drive engagement by showcasing newly released product features in-person or online
- Develop scalable learning modules centered around tools available to dealers and for new product releases
- Visit store locations proactively and reactively to nurture the relationships built, drive engagement and obtain feedback
- Build and maintain strong, long-lasting client relationships.
- Negotiate contract renewals with dealers
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status and monthly performance metrics
- Assist with challenging client requests or issue escalations as needed
- Periodically travel to our dealers for in-person meetings and tradeshows as required.
Requirements:
- Proven experience (5+ years) as an Account Manager, Customer Success Manager, or similar role, preferably within the technology or software industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders.
- Ability to navigate and thrive in a fast-paced, dynamic startup environment, demonstrating adaptability, initiative, and a solution-oriented mindset.
- Strong oral and written communication skills
- Customer-service oriented
- Experience working in remote or distributed teams is desirable.
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