Retail Account Manager
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Job Description
Retail Account Manager leading growth and execution for Face Reality Skincare across strategic and national accounts. Foster relationships to drive revenue and partner success.
Responsibilities:
- Own and execute account plans across assigned strategic partners (e.g., national facial bars, multi-location clinics, and key pro accounts)
- Identify and drive opportunities for revenue growth, SKU expansion, and increased average order value (AOV)
- Analyze sales performance, sell-through trends, and account behavior to inform strategy and action plans
- Drive retail performance at the door level through education, merchandising guidance, and promotional strategy
- Reinforce 'own the backbar to win retail' by ensuring strong adoption of core systems and regimen-based selling
- Partner with Education to execute Train-the-Trainer (TTT), in-person trainings, and virtual learning programs that support sell-through
- Build strong relationships with key stakeholders including founders, operators, lead estheticians, and field leadership
- Conduct account visits, business reviews (QBRs), and in-field + virtual trainings to drive alignment and accountability
- Support new door openings with strong onboarding, opening orders, and launch execution
- Plan and execute product launches, promotions, and seasonal campaigns to drive incremental revenue
- Partner cross-functionally (Sales, Marketing, Education, Operations) to ensure seamless rollout and execution
- Monitor and adjust strategies based on performance, feedback, and market trends
- Partner closely with National Accounts Manager to align on account strategy
- Act as a voice of the customer internally—sharing insights, opportunities, and risks
- Support broader team initiatives including CRM excellence, pipeline visibility, and process adherence
Requirements:
- 5–8+ years of experience in B2B sales, account management, or field sales within skincare, aesthetics, or beauty
- Valid Esthetician or Cosmetology license
- Valid drivers license
- Strong experience driving retail performance and/or multi-location account growth
- Proven ability to manage complex accounts and influence cross-functional stakeholders
- Experience in education-driven selling environments (esthetician, facial bar, or clinical preferred)
- Ability to travel up to 75%
- Highly organized with strong analytical and problem-solving skills
- Energetic, self-starter mindset with a passion for skincare and partner success.
Benefits:
- full benefits package
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